Career Opportunity at ClickATell

Purpose

• You have to be passionate about engaging with your customers to deliver superior customer service.
• You have impeccable relational skills and can create win/win environments for all parties that you work with.
• Partner with and ensure the long-term success of your financial services customers, developing long-term relationships with your portfolio of assigned customers, connecting with key business stakeholders.
• You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions.

Key Responsibility Areas

• Support the Head of Sales & Marketing with relationship management for assigned clients, which include: increasing adoption, ensuring retention, and customer satisfaction.
• Establish a trusted/ advisor relationship with each assigned client and drive continued value of our products and services.
• Work to identify and/or develop upsell opportunities.
• Focused on meeting monthly sales goals, for assigned accounts
• Ensure proactive communication with our clients on future roadmaps, plans or activities that could impact the customer.
• Escalation point for clients on business related issues/concerns if not resolved should be escalated to Head of Sales & Marketing.
• Advocate customer needs/issues cross-departmentally.
• Checking all reports before client submission and responsible for customer related operational sales tasks.
• Ensure accurate record keeping of contractual agreements and follow-ups for a portfolio of financial services customers.
• Preparing strategies in response to briefs in consultation with customers and Head of Sales & Marketing.
• Makes use of customer analytics and insights to identify product enhancement opportunities and make recommendations to Product Director to enhance relevance and value add to Financial Services customers
• Quarterly forecast for clients.
• Identify and research industry related trends, events and competition
• Planning and preparing presentations

Requirements
Qualifications:

• Proven experience of increasing customer satisfaction, adoption, and retention.
• Proven ability to drive continuous value of technical product(s) and services.
• Familiarity working with clients of all sizes.
• Impeccable written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• Strong power point and excel skills

Experience and Education

• 3 years account management experience, with at least 2 years in a banking / financial services environment
• Business Degree qualification.
• Technical minded and high regard for customer service
• Understanding market dynamics and competitor environment in Financial Services.
• Highly organized with the ability to get things done
• Preference given to applicants with previous experience working with an ISP / Mobile Service Provider / Mobile Network Operator/OEM.
• Experience working in African markets (specifically Nigeria)
• Excellent time management and organisation
• Experience in project management.
• Skill in prioritizing activities and task
• Proactive and ability to work under minimal supervision.
• Organised, discipline and passionate.
• Ability to work under pressure and meet deadlines.