• Career Opportunity at ClickATell

  • Posted on: 27 April, 2016 Deadline: Not Specified
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  • Founded in 2000, Clickatell is a leader in global mobile messaging, helping businesses connect and interact with their customers. Clickatell is composed of two core businesses – Clickatell Messaging and Clickatell Mobile Transaction Solutions (MTS). Clickatell Messaging helps businesses with mobile customer engagement using SMS. Clickatell MTS offers simplified mobile transactions for services such as pre-paid mobile top-ups.

    Account Manager

     

    Purpose

    • You have to be passionate about engaging with your customers to deliver superior customer service.
    • You have impeccable relational skills and can create win/win environments for all parties that you work with.
    • Partner with and ensure the long-term success of your financial services customers, developing long-term relationships with your portfolio of assigned customers, connecting with key business stakeholders.
    • You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions.

    Key Responsibility Areas

    • Support the Head of Sales & Marketing with relationship management for assigned clients, which include: increasing adoption, ensuring retention, and customer satisfaction.
    • Establish a trusted/ advisor relationship with each assigned client and drive continued value of our products and services.
    • Work to identify and/or develop upsell opportunities.
    • Focused on meeting monthly sales goals, for assigned accounts
    • Ensure proactive communication with our clients on future roadmaps, plans or activities that could impact the customer.
    • Escalation point for clients on business related issues/concerns if not resolved should be escalated to Head of Sales & Marketing.
    • Advocate customer needs/issues cross-departmentally.
    • Checking all reports before client submission and responsible for customer related operational sales tasks.
    • Ensure accurate record keeping of contractual agreements and follow-ups for a portfolio of financial services customers.
    • Preparing strategies in response to briefs in consultation with customers and Head of Sales & Marketing.
    • Makes use of customer analytics and insights to identify product enhancement opportunities and make recommendations to Product Director to enhance relevance and value add to Financial Services customers
    • Quarterly forecast for clients.
    • Identify and research industry related trends, events and competition
    • Planning and preparing presentations

    Requirements
    Qualifications:

    • Proven experience of increasing customer satisfaction, adoption, and retention.
    • Proven ability to drive continuous value of technical product(s) and services.
    • Familiarity working with clients of all sizes.
    • Impeccable written and verbal communication skills.
    • Detail oriented and analytical.
    • Strong team player but still a self-starter.
    • Thrives in a multi-tasking environment and can adjust priorities on-the-fly
    • Strong power point and excel skills

    Experience and Education

    • 3 years account management experience, with at least 2 years in a banking / financial services environment
    • Business Degree qualification.
    • Technical minded and high regard for customer service
    • Understanding market dynamics and competitor environment in Financial Services.
    • Highly organized with the ability to get things done
    • Preference given to applicants with previous experience working with an ISP / Mobile Service Provider / Mobile Network Operator/OEM.
    • Experience working in African markets (specifically Nigeria)
    • Excellent time management and organisation
    • Experience in project management.
    • Skill in prioritizing activities and task
    • Proactive and ability to work under minimal supervision.
    • Organised, discipline and passionate.
    • Ability to work under pressure and meet deadlines.

    Method of Application

    To apply for this position, visit ClickATell Career Page

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