Jobs in a Multinational Textile Company via eRecruiter

Our client is a multinational textile company that produces and distributes fashion fabrics for the African market and African consumers globally. The company’s brands have become an essential part of African culture. Due to expansion, they now have an opening for a Brand Hostess

Job Profile
Ensure shop staff operating the store in accordance with the consumer service and brand policies and procedures, to perform all duties with enthusiasm and drive in order to provide excellent service to customers, present the brand and its products to the best. The primary goal is to ensure customers have a pleasant experience.

Key Responsibilities

• Ensure informed, trained, instructed shop floor staff on all aspects of the consumer shop floor journey
• Brand-consumer relationships activities
• Consumer centric service approach
• Living the brand
• Maintain and encouraging positive attitudes towards the Consumers, the Brand and the Merchandise
• Ensure highest level of service to customers
• Interact with customers to ensure they have a pleasant experience
• Accommodating consumer requests and assisting on all service levels by telephone or in person
• Consumer satisfaction by offering second to none fabric, and style advice, how to use print on pattern for our tailoring service & ready to wear collection.
• Diligent size & fit measuring of consumers for our tailoring service.
• Manage the complete tailoring process from front end (customer measurements appointments etc) till back end(tailor appointments and deadlines)
• Handling product complaints
• Ensure that all customers are welcomed and that they receive the best possible service
• Being an example to the sales staff and providing a proper level of service to customers and potential customers
• Facilitate sales to customers in compliance with all company policies and condition
• Ensure customer service levels are maintained at all times
• Handling consumer complaints
• Encourage and motivate the staff to offer visitors assistance in various ways
• Finding appropriate products in the store
• Answering any questions they may have (availability, suitability, price, composition etc.)
• Giving styling advice, measuring and executing Tailoring as a Service project
• Being familiar with iPad (social media), local boutiques/POI/Stylist/Tailors and special fashion events
• Being polite, flexible and have the ability to listen and evaluate
• Have a strong command of the English and French language to understand customers’ needs
• Be socially perceptive to understand customers desires and how they may react to different situations
• Lead in store project management of testing products/service concepts, surveys, polls, etc.

Key Requirements

• Bachelor's Degree in any discipline
• Some experience in Branded Retail Store or fashion department within a large store
• Technical background in Pattern-making cutting and sewing
• Excellent English both written and spoken is a must
• Excellent French spoken is a plus

Key Performance Indicators

• Customer Satisfaction
• Brand storytelling
• In-time delivery tailoring product to tailors
• Informed, trained and motivated shop floor staff
• Consumer loyalty database increase
• Percentage complaints fulfilled to consumer satisfaction
• Employee satisfaction
• Number of same consumer visits
• OTIF shop floor project management

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Our client is a multinational textile company that produces and distributes fashion fabrics for the African market and African consumers globally. The company’s brands have become an essential part of African culture. Due to expansion, they now have an opening for a Retail Sales Representative

Job Profile
Ensures that all customers to the shop are welcomed and that they receive the best possible service. Executes all policies and procedures to make sure that the shop is safe, clean and all merchandise and display areas are being properly presented.

Key Responsibilities

• Ensuring that all customers are welcomed and that they receive the best possible service
• Proposing product combinations to increase sales
• Answering any questions they may have (availability, suitability, price and composition etc.)
• Offering accurate advice to customers with a customer focused approach
• Advising customers at the fitting room
• Being aware of social media activities and send newsletters
• Executes all operating standards, policies, guidelines and procedures of the shop
• Safekeeping and protection of all company assets (owned or rented)
• Replenishing sold items from the stock room to ensure that all merchandise is properly displayed
• Keeping constant attention to the cleanliness of the store and proper presentation of all merchandise and display areas in accordance with company procedures
• Checking availability of stock of products for customer requests
• Checking the actual goods received against the announced goods and processing the receipt on the company systems
• Loading and scanning goods into cartons
• Ensuring all merchandise is properly price ticketed

Key Requirements

• Bachelor Degree in any discipline
• Some experience in Retail or Branded business
• Excellent English both written and spoken is a must
• Good French would be a plus

Key Performance Indicators

• Store Conversion Rate (Ratio of Actual Buying Customers to Potential Customers visiting the shop)
• Basket size
• Customer Satisfaction
• Shop Look/Image
• Number of sales transactions

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Our client is a multinational textile company that produces and distributes fashion fabrics for the African market and African consumers globally. The company’s brands have become an essential part of African culture. Due to expansion, they now have an opening for a Retail Shop Manager

Job Profile
To operate the store in accordance with company and brand policies and procedures, motivating and leading the store staff team in order to ensure net sales and shop staff cost control, while allowing functional managers to provide excellent service to consumers, present the brand and its products to the best levels.
FOCUS: Net sales growth, shop staff cost optimization, consumer and brand excellence, cash/asset control.

Key Responsibilities

• Manage shop floor staff hierarchically
• Ensure functional leadership of Brand Consumer Relationships Manager to Brand Hostess
• Hiring firing shop staff, in line with central function profiles, recruitment managed by local HRM, sign off needed from Area manager.
• Operate the store and manage goals and priorities to achieve the Sales targets in units and in values
• Organizing the shop and planning tasks efficiently to allow sales staff to focus primarily on serving the customers and selling
• Ensuring the presentation and visual merchandising is executed in accordance with company and brand policies
• Maintaining and encouraging positive attitudes towards the Brand and the merchandise
• Lead by example, live the brand
• Ensure rules principles and guidelines on the cashiers activities
• Organise cost control via optimizing shop staff presence planning
• Ensure compliance with all operating standards, policies, and procedures, which include:
• Ensuring the safekeeping and protection of all company assets (owned or rented)
• Ensuring that all in-store systems are used, updated and maintained in the correct way at all times by appropriate and properly trained staff
• Execution of various administrative tasks (Receiving goods, handling vouchers, following banking procedures, POS Merchant cards, handling product complaints, proper reporting etc.)
• Replenishing sold items from the stock room and where required ordering them at the central retail merchant
• Facilitate the Brand Hostess in ensuring that all customers are welcomed and that they receive the best possible service by:
• Being an example to the sales staff and providing a proper level of service to customers and potential customers
• Facilitating sales to customers in compliance with all company policies and conditions
• Encouraging and motivating the staff to offer visitors assistance in various ways, including: finding appropriate products in the store; answering any questions they may have (availability, suitability, price, composition etc.); trying on garments, viewing fabrics etc.; assessing the cash desk to make sales etc.
• Ensuring customer service levels are maintained at all times
• Performing regular full or partial physical stock takes in conformity with corporate policies and procedures
• Identifying any discrepancies between system stocks and physical counts and physical counts and recounting where appropriate
• Reviewing and obtaining Head Office approval for any stock adjustments
• Organising, managing, developing and staffing the store in line with corporate guidelines and values in order to be equipped for current and future business challenges and contribute to the optimisation of results.
• Creating a transparent, proactive and motivating environment where staff can take responsibility,
• Leading, managing and coaching the sales team to develop “best practices”
• Motivating and inspiring the shop staff team
• Setting clear goals and targets for employees
• Controlling the daily tasks of the staff and providing regular feedback and evaluations of their performance
• Maintaining proper staff planning to ensure correct staffing of the shop at all times

Key Requirements

• Bachelor’s Degree in any discipline from a good University
• At least 3 Years’ experience in Retail or Branded business
• Strong leadership skills
• Excellent English both written and spoken is a must
• Good French would be a plus

Key Performance Indicators

• Store Conversion Rate (Ratio of Actual Buying Customers to Potential Customers visiting the shop)
• Achieving Sales Budget
• Increasing basket size
• Achieving Shop-Controllable Expense Targets
• Shop Look/Image
• Employee Satisfaction