• Jobs at Rembrandt Global Solutions (RGS)

  • Posted on: 18 April, 2016 Deadline: Not Specified
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  • Rembrandt Global Solutions (RGS) is a reputable VAS IT solutions company that requires the services of a qualified individual to fill this position of Shop-Floor-Manager in Lagos, Owerri and Warri.

    Shop Floor Manager

     

     

    Job Description

    Key Responsibilities:

    • Define and communicate customer sales standards.
    • Oversee the achievement and maintenance of agreed customer service levels and standards.
    • Direct the daily operations of the customer sales team.
    • Plan, prioritize and distribute work tasks to ensure proper functioning of the team.
    • Ensure the necessary resources and tools are available for quality customer sales/service delivery.
    • Listening to customer requirements and presenting appropriately to make a sale.
    • Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
    • Monitor accuracy of reporting and data base information.
    • Identify and implement strategies to improve quality of sales, service, productivity and profitability.
    • Opens customer accounts by recording account information.
    • Maintains customer records by updating account information.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    • Conduct regular general store housekeeping to ensure store is clean and tidy.
    • Prepares product or service reports by collecting and analyzing customer information.
    • Liase with company management to support and implement growth strategies.
    • Co-ordinate and manage customer service projects and initiatives.
    • Assign service orders to technicians and ensure a first in/first out workflow.
    • Ensure all orders are properly documented and released for pick-up.
    • Responsible for preparation of work schedules.
    • Evaluate and manage performance of staff.
    • Identify and address staff training and coaching needs.

     

    Desired Qualities

    Knowledge/Skills/Ability:

    • Deep knowledge of OEM products.
    • Interpersonal skills with people at all levels.
    • Ability to ensure that the highest standard of quality in customer service is achieved.
    • Customer service focus.
    • Supervisory skills.
    • Problem analysis & solving.
    • Decision making skills.
    • Planning and organizing capability.
    • Stress tolerance.
    • Problem solving and trouble shooting skills.CCommunication and

    Education and Experience:

    • A relevant Bachelor’s degree (Professional Qualification will be an added advantage)
    • 3-4 years customer sales experience in a reputable organization.
    • In-depth knowledge of customer sales/service principles and practices.
    • Proficiency in MS Office applications.

    Other Attributes:

    The candidate must be a MALE, good looking, approchable. Vacancies exist in Lagos, Warri and Owerri

    Method of Application

    Interested Applicants should send their CV to newvacancies@ymail.com, quoting 'Shop Floor Manager' as subject of the mail.

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