• New Job Vacancy at Jumia Nigeria

  • Posted on: 14 April, 2016 Deadline: Not Specified
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    Fleet Training and QA In Charge

     

    Description

    Objective 

    Fleet Trainer ensures on time delivery and pickup through 3rd Part Logistics providers as per agreed service levels; manage 3rd part Logistics providers as required and demand of delivery/ pick up of Jumia / Kaymu shipments. 

    Responsibilities

    •    To do qualitative and quantitative research on the training needs of driver team
    •    To develop and improve content material for driver training
    •    To conduct over the weekend trainings in full batches 
    •    To conduct role plays and focused group discussion in small batches everyday
    •    To prepare and evaluate the progress of drivers at an individual level
    •    Control and monitor driver customer communication to ensure good customer experience.
    •    To contribute in OPS process and planning with a focus on driver needs and customer experience
    •    Regular and consistent feedback activities / mechanisms to ascertain the service levels of 3rd Party Logistics providers and encourage improvements.
    •    Reiterate on Values of Jumia/ Kaymu at all levels. 

    Competencies

    •    Minimum of 1 year experience in mass training
    •    Have a customer-centric attitude with patience to deal with people related issues
    •    Bring empathy to the table and champion the causes of drivers in the organization
    •    Liaise with Hub Managers and dispatch team
    •    Should have the ability to work within set timelines in a constantly innovative workplace.
    •    Can work with little supervision.
    •    Good understanding of the English language, both written and verbal. 
    •    Strong analytical skills.
    •    Candidate should be a team player and demonstrate positive thinking, a good work ethic and company loyalty.
    •    Candidates should be familiar with use of MS Word, MS Excel and MS Outlook. 

    Qualification and Experience

    •    A good first degree from a recognized Institution.
    •    2-3 years’ experience in the area of Logistics / Customer Service / Account Management.
    •    Applicant must be process oriented and analytical, must have experience in fleet training and must have handled teams. 
    •    Experience in Supply Chain Management in online or offline retail formats / FMCG companies is a plus.

    Method of Application

    To apply, visit Jumia Career Page

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