• Career Opportunities at MainOne

  • Posted on: 13 April, 2016 Deadline: Not Specified
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  • MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

    A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

    Operations Support Officer

     

    Responsibilities   

    • Prepare the Network Operations weekly, monthly and quarterly KPI reports. Shall also assist in the preparation of the regulatory and compliance business reports.
    • Ability to Interpret trouble ticketing data and present quality analysis, trends and recommendations where necessary
    • Assist with the Document management process and ensure all project and operational documentations are catalogued, accessed and can easily be retrieved, whilst defining appropriate access privileged levels
    • Assist in development and implementation of the Business and Operational processes and procedures for MainOne
    • Prepare all customer performance and third party related KPI reports used for SLA measurement and vendor management
    • Provides assistance to MainOne’s internal and external customers using outlined and available tools as related to OSS/BSS functions
    • Custodian of the Operations process records, CM records, reporting records etc.
    • Assist in the implementation and continuous monitoring to the adherence of the work authorization process and flag non-compliance, whilst ensuring that sanction grids are implemented.
    • Facilitate and maintain ownership of the routine maintenance dashboard for the network and datacenter facilities, ensuring completeness and fulfilment of this process.
    • Providing technical and functional support to the GNOC
    • Undertake in any other adhoc activity as assigned by the Operations Support Manager

    Contacts:
    Under the supervision of the Operations Support Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management of the project.

    Qualifications/Competencies Required

    • B.Sc/HND. in Information Technology/Computer Science/Electrical & Electronics Engineering.
    • Minimum of 1 year post NYSC Experience
    • Experience in a Network Operations Centre
    • Knowledge of Telecoms and networking protocols (DWDM,SDH, Fibre, IP and Microwave)
    • Customer Service Management
    • Good knowledge of ITIL Lifecycle

    Demands of the Job: 

    • Ability and willingness to work round the clock when required, and meet tight deadlines.
    • Good research skills.
    • Ability to pay attention to details
    • Good communication skills
    • Good knowledge of MS office application.

    go to method of application »

    Operations Support Analyst

     

    Responsibilities   

    • Operations Support Analyst will drive operational process & policy definition, improvements, documentation, and compliance management for the technical department. Candidate will lead and coordinate across the business to understand, define, & document operational processes and will also aid in metrics definition, gathering, and analysis as it relates to process management.
    • Accountable for daily implementation, governance and reporting of the Problem Management process throughout the network and ensure efficiency and compliance of the process in order to minimize the impact and risk of reoccurrence into the network.
    • Ensure that standardized methods and procedures are used for efficient and prompt handling of all network changes in order to minimize the impact of change upon service quality and consequently identifies opportunities to improve the day-to-day operations of the organization.
    • Maintain, track and ensure the operational spares management procedure and ensure the effectiveness of the controls and fulfilment of the procedure.
    • Oversee the existing operations reporting architecture, whilst identifying areas of operational improvements and facilitating the implementation of recommendations
    • Participate in systems and process tools validation (OSS/BSS) for Service assurance and fulfilment management as required to achieve SLAs & KPIs.
    • Facilitate workshops, seminars, meetings and lead discussions across functional teams, including upstream and third party partners to close up process gaps
    • Undertake in any other adhoc activity as assigned by the Operations Support Manager

    Contacts: Under the supervision of the Operations Support Manager, you will be required to liaise and interface with other groups/departments typically involved in the Technical Management operations

    Qualifications/Competencies Required   

    • BSc. in Information Technology/Computer Science/Electrical & Electronics engineering.
    • MSc or MBA will be added advantage
    • Minimum of 3 years’ work experience in a Telecommunication or ISP environment with good knowledge on network communication (SDH, OSP, IP, MW and networking protocols).
    • Good understanding and use of data reporting tools, ability to interpret trouble ticketing data and effectively present analysis with zero tolerance error.
    • Ability to implement KPI dashboard, 3rd party SLA computation and other metric calculation for network operations reporting. And drive change management lifecycle, including chairing the CAB and effective coordination of change across multiple functions.
    • Ability to facilitate workshops, seminars, meeting and lead discussions across functional teams, including upstream and third party partners to close up action gaps.
    • Knowledge of process management framework (e.g ITIL, eTOM. Etc.) and ISO 9001 and ISO 27001 management systems.
    • Knowledge on Six sigma and project management methodologies.

    Demands of the Job   

    • Ability and willingness to work round the clock when required, and meet tight deadlines.
    • Ability to interpret Trouble Ticketing data and effectively present highly sophisticated analysis and findings.
    • Good research skills
    • Excellent communication skills

    Method of Application

    To apply, visit Main One Career Page

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