Who We Are
Bridge International Academies is the world’s largest and fastest-growing chain of primary and pre-primary schools with more than 400 academies and 120,000 pupils in Kenya and Uganda. We democratize the right to succeed by giving families living in poverty access to the high-quality education that will allow their children to live a very different life. We leverage experts, data, and technology in order to standardize and scale every aspect of quality education delivery, from how and where academies are built to how teachers are selected and trained, and how lessons are delivered and monitored for improvement. We are vertically-integrated, tech-enabled, and on our way to profitability. Bridge expects to continue rapid expansion in East Africa, and will be launching operations in Nigeria in September 2015, with India to follow in 2016.
Customer Experience at Bridge
A company's ability to deliver an experience that sets it apart in the eyes of its customers will inspire brand loyalty. The customer experience team ensures the delivery of a consistent, well-connected, aspirational experience across all of our academies, leveraging our staff, community outreach, academy engagement, and more.
Customer Experience | Nigeria, Yaba - Lagos, Nigeria
About the role
One of Bridge International Academies’ most important assets, Bridge Ambassadors are responsible for introducing Bridge and our mission, to give every child the opportunity to succeed, to new communities. Working across two to three communities, Bridge Ambassadors start their engagement two to three months before a new academy opens, and continue into the first month that academy is open. They are responsible for outreach and initial programmes aimed at all stakeholders within a community: key political, social, and religious leaders whose support we need, motivated young adults who could go on to become Academy Managers and Teachers, and potential parents whose children can be admitted to Bridge once the academy opens. Bridge Ambassadors are equal parts high-energy spokespeople and mature, empathetic listeners. They are able to build relationships quickly with different types of people, having a knack for understanding local cultures. They are highly ambitious and results oriented. Above all else, they are deeply invested in Bridge’s mission of putting 10 Million children on the path to success and are ready to work tirelessly to ensure that their academy transforms the lives of hundreds, if not thousands, of children in their communities.
What you will do
What you should have
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