Jobs at Human Capacity Development Consultants

Reports to: Managing Director

JOB OBJECTIVE The role is responsible for translating marketing ideas into creative content for ATL /BTL (Social media and digital) platforms to meet corporate goals in terms of sales, business initiation and communication. The Creative Director is responsible for the development and evolution of imagery and content of the company across all sites.

JOB DESCRIPTION

• Styling/Merchandising:  
• Come up with matching stories for clothing and accessories.
• Draft Style sheets, Picture gram, Planogram, Mood boards for all merchandise received.
• Match clothing and accessories, take pictures and upload on to our online portals
• Coordinate photo shoot sessions and birth new ideas for branding purposes
• Send matching stories to stores
• Research and implement trends to aid increase in sales  
• Come up with weekly and monthly themes for our stores

Brand Graphic Designs: 

• Manage the design and layout of all in-store marketing printed materials including window display element, large format elements, flyers and signage.
• Conceptualize all in-store marketing communication, interior graphics, seasonal events, exhibitions and other internal and external material.
• Partner with Brands and Marketing to fulfill all project requisition in a timely manner
• Sets and drive creative direction and execution resulting in fun fresh and different images will on-brand consistency and high level of quality.
• Lead and facilitate and actively participate in creative group strategy and concept meeting.

Merchandise Allocation:  Ensure the creation and continuous updating store MAP (Merchandise Allocation Plan)

• Inventory allocation and distribution
•  Responsible for inventory allocation and replenishment on a weekly basis
•  Assist in transfer of seasonal product on a timely basis
•  Responsible for communication with store managers on inventory related questions
•  Work with coordinating LND as needed to maintain product flow.

Personal & Staff: 

• Continuously self – development
• Develop individual and Company initiatives and motivate and direct team to meet the organizations goals
• Develop, train and mentor a multi-disciplined core team in all aspect of design
• Coach and develop team on skills, knowledge and new technological improvements
• Evaluate the performance (appraisal) and handle minor disciplinary issues in the department

Reporting: 

• Weekly report of all Marketing activities
•  Assess proposals and advise on steps to be taken
•  Report on all completed projects
•  Other duties assigned by management

Qualification and Experience 

• First Degree in Graphics Design or Any Art related course and a master’s degree and professional certifications are added advantage
• At least 4 years’ experience in similar role amongst which should be in a fashion retail store
• Working knowledge of fashion retail industry is critical
• Knowledge and use of graphic design suites would be an advantage
• Knowledge of retail merchandising and visual merchandising
• Knowledge and interest in photography
• Excellent interpersonal and written communication skills
• Planning, organizing and coordination skills
• Graphic design skill
• Must be creative and innovative
• Excellent presentation skills
• People management skills
• Excellent organizational skills
• Ability to multi-task, work independently and in a team
• Time management skills and effective delegation skills
• A solid capacity for execution
• Ability to Coach and mentor team members
• Must be resilient and able to work under pressure and tight deadlines.

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Job Description:

• Meet warehouse operational standards by contributing warehouse information to strategic plans; contribute to improving customer-service standards and identifying warehouse system improvements.
• Meet warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
• Moves inventory by scheduling materials to be moved to and from warehouse, coordinating inventory transfers with related departments.
• Maintains storage area by organizing floor space, adhering to storage design principles, recommending improvements
• Maintains inventory by conducting monthly physical counts, reconciling variances, inputting data
• Secures warehouse by turning alarms on and testing systems
• Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.
• Accomplishes warehouse and organization mission by completing related results as needed
• Assign employees to specific duties.
• Examine merchandise to ensure that it is correctly priced and displayed and it functions as advertised
• Enforce safety, health, and security rules
• Inventory stock and reorder when inventory drops to a specified level
• Review inventory and liaise with Store Manager to prepare reports for management and budget departments
• Plan budgets and authorize payments and merchandise returns
• Examine products purchased for resale or received for storage to assess the condition of each product or item

Qualification, Minimum Experience and Role Requirement:

• A minimum of Bachelor degree in any relevant discipline
• Minimum of 2 - 3 years’ relevant experience especially in the retail industry
• Membership of a reputable and relevant institution
• Communication Skills
• Leadership Skills
• Critical-Thinking Skills
• Organisational Skills
• Problem-Solving Skills

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Job Duties/ Responsibilities/ Accountabilities

SALES LEADERSHIP

• Partners with management to set sales goals and targets. Ensures team understands connection between store financial success and bonus programs.
• Leads, promotes and coaches selling and cultivates an inspired selling culture with associates.
• Maximizes sales opportunities by leveraging the sales capabilities of associates by using current selling techniques and company programs
• Accountable for the prevention and resolution of customer issues by ensuring a high level of customer service is provided by associates

GENERAL LEADERSHIP

• Accountable for services operations and takes on additional responsibilities in the absence of manager
• Participates in the recruitment, hiring and onboarding processes for the services departments
• Accountable for training and coaching operatives in all aspects of services and customer engagement
• Partners with management to execute Performance Development Reviews (PDR’s) in a timely manner, ensures action plans are in place and follows up on development of operatives.
• Achieves Customers goals and objectives by effectively managing and directing retail personnel, conducting store audits and effectively executing all retail projects
• Establishes and maintains trade and Customer relationships by increasing brand representation and effectiveness

GENERAL ADMINISTRATION

• Responsible for counting the safe, preparing and making daily bank deposits, completing, paperwork and keypunching cashier totals on a daily basis.
• Maintains and sustains an efficient filing system for all relevant paperwork in line with company standards.
• Accountable to maintain the day to day operation of the Cash on Delivery (C.O.D) process including reporting, transactions, payments and collections as per company policy
• Facilitates the front office till procedures per policy
• Monitors adequate inventory levels and places orders for all register and related supplies
• Tracks all cash over/shorts, communicate results to management and follows up with associates

LOSS PREVENTION / PRIVACY

• Follows proper store opening and closing procedures, including alarm checks and security walks
• Proactively models and ensures team's understanding of and adherence to all privacy policies and procedures
• Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures
• As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises. As a key holder, this position is required to verify bag checks.

Qualification, Minimum Experience and Role Requirement:

• A minimum of Bachelors’ degree in any relevant discipline
• Minimum of 3 years’ relevant experience especially in the retail industry with 1 year supervisory experience
• Membership of a reputable and relevant institution

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Job Objective:

The Social Media Intern is responsible for coordinating and executing the company’s social media strategy, working across key social media channels including Facebook, Twitter and LinkedIn. This role offers the intern an opportunity to work closely with key members of staff, and clients. This role will be instrumental in increasing our social media presence and gaining visibility for our brand among clients.

Job Duties/ Responsibilities/ Accountabilities

1) SOCIAL MEDIA COMMUNITY MANAGEMENT

• Assist with streamlining company social media accounts (e.g. Facebook, Twitter,
• LinkedIn, YouTube, Flicker, and other social media platforms), ensuring uniform content
• Increase the number of followers and likes on company social media accounts
• Customer engagement on company social media accounts
• Posting update of company social media accounts
• Use LinkedIn polls and surveys to build our social media footprint and reputation
• Liaising with staff internally to ensure that their company profiles are accurate and up-to date
• Work with line-manager to implement other channel-specific campaigns (e.g. uploading photos to Flickr, videos to YouTube, etc.)

2) COORDINATING AND DISTRIBUTING CONTENT

• Scheduling and coordinating a monthly brainstorming meeting and social media, editorial, marketing and blogging calendar.
• Drive awareness of new blog posts by posting the articles into forums and groups
• Set up and manage a company Instagram and Flickr account and post interesting photos
• Upload and manage company blog posts in WordPress (initially under supervision).
• Repurpose content from other sources for own social media channels (and understand how to change the tone of the content for each channel)
  

3) UNDERSTANDING AND MONITORING SOCIAL MEDIA ANALYTICS

• Track key social media analytics on a monthly basis, including Google Analytics, Bitly, statistics, LinkedIn company stats, etc.
• Track and report website statistics using Google Analytics
• Use Google Reader to follow the blogs and content of our competitors and key clients
• Use the company’s HootSuite account to create lists of followers and to schedule tweets so that they are continuously pushed out

4) EMAIL MARKETING AND SEO

• Work with each team to create and send one email broadcast per month
• Research free online directories to generate inbound links for SEO
• Using Google, search on key words and look at our competitors’ brands for forums and directories that can generate in-bound links for company.

Qualification, Minimum Experience and Role Requirement:

• Minimum of First degree from a recognized institution
• Proven written communication skills, and a passion for writing both short- and long-copy
• An interest in marketing, communications, social media or reputation management
• Professional demeanour
• Familiarity with key social media tools (e.g. Twitter and Facebook) and with Microsoft Office products (e.g. Word, PowerPoint, Excel)
• Well organized with attention to detail and ability to carry out tasks independently
• Ability to meet deadlines

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Job Objective:

This intern will be involved in retail Store Management which includes merchandising, supply chain, inventory flow, compliance, safety, and more. Interns will have real-life responsibilities, assisting in the operations of the store, and will be expected to perform customer service duties by identifying customer needs, assist with purchasing decisions, locate merchandise, resolve customer issues and promoting products and services, while maintaining a safe shopping environment.

Job Duties/ Responsibilities/ Accountabilities

• Provides customer service by identifying Customer needs, assisting with purchasing decisions, locating merchandise, resolving Customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment
• Properly handling claims and returns, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe environment
• Maintaining merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise
• Receiving and stocking merchandise from distribution centers and suppliers, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation
• Demonstrate understanding of store operations and identify gaps in current operational processes and procedures while proposing solution to gaps that considers relative costs and benefits of potential actions for maximizing efficiency and productivity

Qualification, Minimum Experience and Role Requirement:

• Minimum of First degree from a recognized institution
• Proven written communication skills, and a passion for writing both short- and long-copy
• An interest in communications, logistics and inventory management
• Professional demeanour
• Well organized with attention to detail and ability to carry out tasks independently
• Ability to meet deadlines

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Job Objective: Ensures the business success by fulfilling store sales and operational goals, responsible for providing customers with all the requested information and advise them concerning acquisitions which include sales activities and administrative responsibilities.

Store Operative Job Description:

• Answer the telephone in a pleasant and caring way
• Participate in counting store’s physical inventory
• React to all concerns of customers quickly with a sense of importance
• Maintain cleanliness of store
• Dispose of cardboard waste and trash
• Uphold predefined customer service standards
• Handle cash, change and operate the cash register
• Ensure stock levels on the sales floor are maintained continually
• Organize merchandise pricing, signage and coding
• Maintain freezer items at a secure and satisfactory level
• Welcome customers, maintain knowledge and help them with the selection of merchandise
• Arrange shopping carts
• Communicate information regarding product availability, ingredients and nutritional information
• Ensure daily activities at the store
• Maintain the store and displays clean all times
• Make orders for customers and receive deliveries
• Make inventory and store goods
• Check all products to see if there are not damaged

Qualification, Minimum Experience and Role Requirement:

• A minimum of SSCE
• Minimum of 1 - 2 years’ relevant experience