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  • Posted: Mar 17, 2016
    Deadline: Mar 28, 2016
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    Bella Rose hotels and suites remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife...
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    Front Desk Officer

    Duties and Responsibilities

    • Ensure outstanding customer care at all times.
    • Maintains a friendly, cheerful and courteous demeanor at all times.
    • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
    • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
    • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
    • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
    • Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
    • Cross Check all billing instructions to make sure they are correctly updated
    • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
    • Performs other duties as assigned, requested or deemed necessary by management.
    • Ensure Front office log book and hotel log book is always updated.
    • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
    • Participate in hotel committees and task force assignments.
    • Assist all departments in servicing the guests during high volume periods.

    Prerequisites:

    • A positive attitude and excellent communication skills.
    • Experience of motivating and leading a winning team.
    • Ability to remain calm whilst under pressure.

    Education

    • OND in Hotel Management, Business Administration or related field.

    Experience

    • Minimum 2 to 3 years work experience as Front desk Officer in a hotel.

    go to method of application ยป

    Hotel Manager

    Responsibilities

    • Deliver excellent customer service, at all times, ensuring guests comfort and safety
    • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
    • Make sure the hotel is clean and tidy, at all times
    • Deal with customer complaints in a professional manner
    • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
    • Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
    • Propose and implement effective marketing strategies to maximize room occupancy levels
    • Complete all daily administration tasks as required
    • Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet required standard
    • Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
    • Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
    • Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
    • Provide reports, as required, for hotel management
    • Maintain effective communication with employees and other stake holders
    • Complete roasters for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
    • Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy
    • Complete all required health and safety/fire checks on time
    • Always adhere to all company policies and procedures and licensing laws
    • Carry out instructions given by the management team and head office

    Liaise with:

    • Managing Directors
    • Airport Tax Drivers
    • Local Government
    • Corporate Bodies
    • Other Neighboring Hotel
    • Key external partners.

    Skills and Abilities

    • Marketing
    • A friendly personality and genuine desire to help and please others
    • Ability to balance customers and business priorities
    • Excellent communication and interpersonal skills especially when dealing with speakers of other languages
    • Ability to think clearly and make quick decisions
    • Numeracy and logistical planning skills.

    Qualifications

    • B.Sc in Business Administration, Hospitality Management, tourism or in any related field
    • Ability to manage employees in a workplace
    • 3-5 years of experience in hotel administration, marketing, housekeeping, food services management and hotel maintenance and engineering as well as knowledge of MS office and specific hotel-related software.

    Method of Application

    Applicants should send their cover letter and CVs to hr@bella-rose.com

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