• Vacancies at Huawei Technologies (3 Positions)

  • Posted on: 31 August, 2012 Deadline: 16 September, 2012
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  • Huawei Technology is a leader in providing next generation telecommunications networks for operators around the world. The company is commited to providing innovative and customized products, services and solutions to create long-term value and potential growth for its customers.

    Huawei’s products anad solutions cover wireless products (HSDPA/WCDMA/EDGE/GPRS/GSM, CDMA2000 1xEV-DO/CDMA2000 1X, WiMAX), core network products (MS, Mobile Soft switch, NGN), network products (FTTx, xDSL, Optical, Routers, LAN Switch), application and software (IN, mobile data service, BOSS), as well as terminals (UMTS/CDMA). Major products are based on Huawei’s self-designed ASIC chips and shared platforms to provide high-quality and cost-effective products and solutions with quick response.

    Huawei’s products are deployed in over 100 countries, and serve 28 of the world’s top 50 operations, as well as over one million users worldwide.

    JOB TITLE: HR & ADMIN MANAGER

    LOCATION: Nigeria and Ghana

    REQUIREMENTS:
    1. University Degree holder
    2. More than 5 years HR management experience in large organization
    3. Demonstrate good experience and knowledge on HR management in contact environment
    4. Previous management experience in managing large-sized outsource and multi-language contact center operations an advantage
    5. Excellent written and spoken English
    6. Must demonstrate good knowledge and experience in Quality Management and process Improvement in contact operations
    7. Previous management experience in managing large sized outsource and multi-language contact center operations an advantage.
    8. COPC certified and Six-Sigma Black Belt Acheiver an advantage
    9. Excellent written and spoken English.

    RESPONSIBILITIES:
    1. Establish and manage a HR team consisting of Recruitment and Staff Relations
    2. Recruit management, administration and operation staff in line with business needs. (cost, Quality and Time)
    3. Develop and maintain a skill and performance database and collaborate with relevant senior managers on staff career development and training plans
    4. Formulate performance-linked remuneration and benefits in line with requirements for operating cost-effective and competitive outsources contact center business.
    5. Compile and maintain an effective HR manual as well HR & performance related records.
    6. Ensure implementation of effective and efficient salary/benefits/leave administration as well as the payroll processes and system
    7. Ensure HR policies and practices are in compliance with legal requirements and internal governance.
    8. Adapt regional & international operating processes, best practices and customer requirements to identify, plan and implement HR improvement plans to achieve long term benefit for the company.
    9. Prepare HR reports for management review and decisions

    CONTACT: Recruitment@huawei.com


    2. JOB TITLE: CCOD, CONTACT CENTRE

    LOCATION: Nigeria and Ghana

    REQUIREMENTS:
    1. University Degree holder
    2. More than 3 years experience on resource and workforce management in contact center environment
    3. Previous management experience in large-sized outsource and multi-lingual contact center operations is an added advantage
    4. Must have experience in work force planning involving forecasting and scheduling. Knowledge on operating Workforce Management Tool.
    5. Excellent written and spoken English.

    RESPONSIBILITIES:
    1. Perform quality assurance duties to facilitate all aspects of contact center operations archive and exceed all PKI/SLA and customer satisfaction targets
    2. Perform process improvement duties in contact center operations to continuously improve work processes, policies and procedures
    3. Implement continuous improvement mechanism such as COPC, Six-Sigma. etc
    4. Plan and foresee potential business and operational risks. Initiate plans and actions to protect company interests.
    5. Prepare and analyze internal and external quality assurance and process improvement reports for management review and analysis

    CONTACT: Contact@huawei.com


    3. JOB TITLE: HR & SPECIALIST

    LOCATION: Nigeria and Ghana

    REQUIREMENTS:
    1. University Degree holder
    2. More than 3 years HR management experience in large organization
    3. Demonstrate good experience and knowledge on HR management in contact environment
    4. Previous experience in managing large-sized outsource and a multi-lingual contact center operation is an added advantage
    5. Excellent written and spoken English

    RESPONSIBILITIES:
    1. Recruit administration and operation staff in line with business needs, (Cost, Quality and Time)
    2. Maintain a skill and performance database and collaborate with relevant senior managers on staff career development and training plans.
    3. Implement performance-linked remuneration and benefits in line with requirements for operating cost-effective and competitive outsource contact center business.
    4. Maintain an effective HR manual as well as HR & performance related records.
    5. Implement effective and efficient salary/benefits/leave administration as well as the payroll processes and system.
    6. Prepare HR reports for management review and decisions.

    Contact: hrspecialist@huawei.com


    JOB TITLE: MIS SPECIALIST, CONTACT CENTRE, WEST AFRICA

    LOCATION: Nigeria and Ghana

    REQUIREMENTS:
    1. University Degree holder
    2. More than 3 years management experience in contact center, CRM or services industries
    3. Must demonstrate good management knowledge and experience on contact center and CRM operations
    4. Previous management experience in managing outsource and multi-language contact center operations an advantage
    5. Must have working knowledge on how to manage at the highest level of productivity, profitability and customer service.
    6. Must have good capability in problem-solving; respond quickly and effectively to complex service and business issues.

    RESPONSIBILITIES:
    1. Track and report contact center operations to monitor achievement of all targets jointly set with the company client e.g. SLA’s, Customer Satisfaction Measures, Operating Expenses, Cost and Quality
    2. Track and reports day-to-day contact center operations to ensure in line with client’s contracted standards and budget but targeting to exceed clients’ service expectations through excellent performance and regular action based communications whilst seeking operational cost savings
    3. Tracks and  report performance of sales revenues, customer loyalty and retention initiatives
    4. Track and report performance of operating expense against targets after implementation of sustainable re-engineering initiatives
    5. Measure and monitor closely contact center operations KPIs and seek improvements against world benchmarks
    6. Track and reports CSI, goals and policies effectiveness.
    7. Prepare and analyze MIS reports for management review and decisions

    Contact: Specialist@huawei.com


    DEADLINE: September 16, 2012

    METHOD OF APPLICATION

    All applications must be sent via email to the outlined email addresses above. Applicants should specify on their applications and CV, the Job Title and the Job position they are applying for and should send their CV with their names and Job Title. 

    All applications that do not follow the instructions above will be disqualified. Applicants that do not meet the requirements need not bother to apply. Applicants can follow up on the recruitment adverts and available positions in the career website: huawei.com

    Signed

    Huawei Technologies Co. Nig. Ltd
    Plot 98, Adeola Odeku Street,
    South Atlantic Towers,
    Victoria Island, Lagos.

    NOTE BELOW: Each position is a fixed contract term appointment for not less than 1 year or more at first. It is renewable subject to performance.

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