• Job Vacancy at Tros Technologies

  • Posted on: 4 March, 2016 Deadline: Not Specified
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  • Tros Technologies offers IT consultancy and services such as software development and systems integration to various business segments across industries. Through excellent technical capabilities, the company delivers end-to-end technology-led business solutions to its clients. This enables the clients to not just to gain high efficiency levels in their respective business processes but also garner the much-needed competitive edge over peers in the market.

    Customer Support Agent


    Position Objectives: 

    • Develop and implement all TROSTECHNOLOGIES services and products for customers
    • Provide 1st line support to customers via the web, telephone, online chat and face to face.
    • Identify and capture revenue opportunities for TROSTECHNOLOGIES services.
    • Independently establish and grow new or existing client base.
    • Communicate effectively with peers, superiors, and other personnel.
    • Identify, understand and solve any obstacles or objections to the successful sale of TROSTECHNOLOGIES services.
    • Must be willing to work on shift duty , which includes night and weekends duty.
    • Provide ongoing support to TROSTECHNOLOGIES clients 24/7.

    Required Skills:    

    • Minimum 2 years experience in direct sales of IT products and services.
    • Strong prospecting skills and extensive customer facing experience.
    • Excellent communication skills (oral, written and presentation).
    • Proficient use of PC hardware and software (MS Office suite of applications).
    • Proficient in the use of internet for communication and research.

    Desired Skills: 

    • Demonstrated level of success in the development of client relationships.
    • Advanced knowledge of ICT offerings, products and services.
    • Able to portray a good understanding of the ICT market in which TROSTECHNOLOGIES operates.
    • Ability to cultivate and develop long term profitable industry relationships.
    • Proven track record in sales ideally overachieving on targets, closing sales and obtaining new business
    • IT, Telecoms, Ecommerce, online marketing or web technology experience.

    Education or Equivalent Experience:

    • Bachelors Degree in Computer Science preferably or any discipline from a recognized University(Minimum 2nd Class Lower)

    Method of Application

    Applicants should forward their CVs to careers@trostechnologies.com

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