- Provide infrastructure services vision, enable innovation and leverage IT trends that can create business value consistent with customers requirements and expectations.
- Lead ITO strategic technology initiatives to build and maintain key elements of the customers enterprise infrastructure and associated project portfolio, including but not limited to 24x7 data center infrastructure management and evolution, mobility and remote access services, ubiquitous wireless networks, enterprise-scale messaging environments, active directory multi-forest integration, dual-carrier global WAN, software-defined internetworking, and innovative end user computing solutions.
- Provide leadership for delivery of 24/7 service operations and KPI compliance. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT operations.
- Ensure comprehensive disaster recovery architecture is maintained and operations are in place to ensure compliance with required RPOs and RTOs during business continuity events (emphasizing but not limited to storage area networks and redundant, highly-available server and network architectures).
- Lead an extremely talented team of 21 infrastructure Managers, Specialists and administration professionals who with others define, manage and support the entire operations infrastructure for customer
- Plan: 1) Future skill requirements, 2) Skill development strategies and resources, 3) Personnel levels based on project and operational demands, and 4) In coordination with senior I&O managers, professional and personal development for all members of I&O team.
- Motivate, organize, mentor, and manage senior managers within the team.
- Participate in IT strategic planning, project planning and budget planning efforts.
- Analyze technology trends and develop infrastructure strategy, architecture, and delivery processes designed for agility and cost effectiveness.
- Establish and maintain strong, strategic partnerships with vendors and other service providers.
- Develop RFPs/RFIs, oversee product evaluations, coordinate product and service selections, and ensure that pricing, terms, and conditions for supplier contracts meet Huawei and IT standards while achieving optimal results for the company.
- Coordinate I&O projects/resources with the IT project management office (PMO). Ensure all project deliverables, budgets, and timelines are met.
- Provide well-considered counsel to the Program Director, Director of Operations and other business service leaders.
Desired Skills and Experience