• Job Vacancy in an ISP via Ascentech Services

  • Posted on: 15 February, 2016 Deadline: Not Specified
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  • Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

    One of our employers in the ISP Industry is seeking to hire a Customer care supervisor for their office in Abuja. The candidate will majorly be responsible for overall operations at all call centres.

    Customer Care Supervisor


    Job responsibilities:

    • Responsible for Stock and Cash Management at all centres
    • Responsible for Maintenance, Employee Discipline and allied activities to ensure Service standards are not compromised.
    • Ensure efficient operations at all centres by coordinating remedies of issues affecting operations.
    • Responsible of appointment, training and engagement of Customer Service team
    • Create incentive schemes for team ensuring operational capabilities at optimum level.
    • Ensure Customer Service attitude is exemplified as a SUPERVISOR
    • Assist and motivate team to ensure team members contribute to Customer Delight
    • Adopt standards for business activities/processes and ensure team adheres to it.
    • Ensure Daily Operational Reports are prepared and submitted in time
    • Share improvisations with management which can be replicated at all locations/ processes

    Experiences & Qualifications required:

    • Customer Focused
    • Result oriented
    • Zeal for Initiative with Speed
    • Leadership quality and team Handling capacity
    • Energetic & Assertive
    • Customer query resolving skills
    • Excel Knowledge is a MUST

    Desired Attributes: Relevant Industry Experience, Been on the front end handling customers and team, Should have Planning and organizing skills, Proven achiever, Should have sharp business acumen

    Qualifications: Graduate / Post Graduate for any reputable University

    Desired Experience: 3 to 7 years in a leadership profile

    Method of Application

    Applicants should please forward CVs to efe.opia@ascentech.com.ng

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