• Vacancy at Kendor Consulting

  • Posted on: 12 February, 2016 Deadline: 15 February, 2016
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  • Kendor Consulting is currently sourcing the right candidate to take up this strategic role in her client's organisation.

    Reservation Officer

     

    Job Reference Number: ROR1

    Responsibilities:

    • Responsible for maximizing all opportunities to sell rooms at the best possible rate. Ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations.
    • Responds to communications from guests, external agents, and referral networks concerning reservations by mail, telephone, website, contact and so on, Creates and maintains reservation records.
    • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
    • Maintain knowledge of current resort events, activities, hours of operation as well as Service and facilities currently available.

    Educational Qualification:

    • A degree in Hotel Management, Administration or any relevant field.

    Skills:

    • Excellent written and oral communication skills required.
    • Positive interpersonal skills required.
    • Must be fluent in verbal and written English.
    • Excellent computer and typing skills are required. Excel and Word proficiency desired.
    • Previous call-center experience preferred.
    • Excellent listening and comprehension skills required.
    • Must be smart approachable and friendly.

    Requirements:
    Will often have to work nights and weekends, putting in long hours to ensure the overall success. However, your hours may vary greatly during high and low seasons.

    Experience

    • At least 3 years relevant experience in Customer service, Front desk Reservations.
    • Previous experience in Resort/Hotel and Leisure services is an advantage.

    Method of Application

    Please send qualified CVs to peopleexpert@gmail.com indicating the reference number. Applications without reference numbers will not be processed. Application deadline is 15/02/2016.

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