• Jobs at First Point Group

  • Posted on: 29 January, 2016 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at First Point Group
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  • First Point Group focuses purely on recruiting for the global Telecoms industry. Our sector expertise and global offices network have enabled us to place people with companies in over 147 countries. 

    We work with a wide range of businesses, from the world's largest Telecoms vendors and operators, through to emerging technology companies in the sector, recruiting for both contract and permanent roles.

    CA Tools Engineer

     

    Job description

    • Assist in developing and maintaining tool infrastructure including ITSM, ITOM and Workplace enablement toolset.
    • Hands-on responsibility over the monitoring & control system of infrastructure and applications including CA ITSM suite, CA Spectrum Console and other monitoring tools, scripts, MS SCCM & SCOM, etc.
    • Responsible for the ongoing activities of the monitoring & control tools: installations, upgrades and maintenance, troubleshooting, technical escalation and relevant vendors relationship.
    • Responsible to configure the M&C tools including ongoing inspections and constant improvements.
    • Develop scripts, reports and other solutions for monitoring
    • Reduce false alarms and support alert analysis.
    • Provides 7x24 support on a rotating schedule.
    Desired Skills and Experience
    • First degree or equivalent in a relevant discipline.
    • Familiar with CA ITSM toolset to implement, design and consulting.
    • Familiar with at least one or more of VMware/Cisco/Microsoft/Redhat/IBM/Oracle toolset or Open Source IT Operation (ITOM) tool suite to monitor performance, capacity and health check such as Puppet, Nagios, Zabbix.
    • ITILv3 certification is preferred.
    • Shell, JavaScripts, Python skills are preferred.
    • Minimum of three (3) years relevant work experience.
    • Candidate with five (5) years relevant experience will be considered Subject Matter Experts or team lead.
    • Bank working background is advantage

    go to method of application »

    IT Operations Manager

     

    Job description

    • Assist PD, SDM and IT Infra Manager, in communicating the division’s strategic direction and objectives to all staff. Translate the strategy into specific deliverables for the unit.
    • Assist in the definition of client IT strategy, plans, policies, projects and service levels.
    • Keep abreast of global and local best practice as it relates to the unit’s activities.
    • Continuously review the unit’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
    • Identify required resources, personnel, funding to achieve the unit/function’s strategy.
    • Establish and maintain relationships with key internal and external stakeholders.
    • Oversee the implementation of the IT division’s policies and procedures and ensure the overall efficiency of the team’s service delivery.
    • Coordinate liaison with the help desk to ensure prompt issues resolution in line with agreed service levels as regards user support (quick turnaround times on logged calls).
    • Develop and monitor a proactive maintenance cycle on all applications and ensure regular updates of application documentation.
    • Ensure adherence to SLAs by IT vendors.
    • Review recommendations of the internal audit function relating to the unit’s policies, standards and guidelines and take action as required.
    • Implement the unit’s work programs and plans in line with agreed upon procedures and guidelines.
    • Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
    • Manage inter-functional relations to ensure synergy across the various departmental functions.
    • Provide leadership and guidance to team members and manage subordinates’ performance towards the achievement of overall team objectives.
    • Prepare/compile agreed periodic activity and performance reports for the attention of the Director, IT.
    • Perform any other duties as assigned by the management team
    Desired Skills and Experience
    • First degree or equivalent in a relevant discipline.
    • Should have Filed operation and management skills
    • Minimum of (4) years relevant work experience.
    • Bank working background is advantage
    • Have the ATM, Facility, IT, POS, supplier management experience is advantage

    Method of Application

    Apply for this First Point Group Job on LinkedIn

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