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  • Posted on: 18 January, 2016 Deadline: Not Specified
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    eHealth Africa is focused on improving healthcare by creating effective ways to implement reliable health information management systems. We have developed eHealth and mHealth solutions that can be rapidly deployed to manage patient information, streamline clinical procedures, and provide data and analysis on health program outcomes. Accurate health data will provide NGO’s, hospitals, and donor agencies with access to timely health system indicators needed to evaluate their health interventions and respond to critical public health needs.

    Information and Technology Manager


    Summary: The Information Technology Manager maintains information technology strategies by managing staff; researching and implementing technological strategic plans for eHealth Africa’s (eHA) offices. Manages and coordinates the activities and operations of the Information Technology unit within the organization including hardware, software, network, and computer systems administration; identifies, recommends, develops, implements, and supports cost-effective technology solutions for all aspects of the organization. Serves as the central point of contact for all IT project related activities. Maintains effective communications and relationships between project team and relevant stakeholders.

    Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

    • Manages performance of information technology staff by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
    • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
    • Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
    • Research and review existing systems to make sure they are all optimized to give best possible results.
    • Directs technological research by studying organization goals, strategies, practices, and user projects.
    • Completes projects by coordinating resources and timetables with user departments and data center.
    • Verifies application results by conducting system audits of technologies implemented.
    • Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
    • Oversees the deployments and support of eHealth software and technical projects. Assigns, schedules, reviews and monitors project work and ensures that project deliverables meet quality standards and business requirements. Ensures that progress is within expected guidelines and is completed on time and within budget. Mentors and provides expertise to other project team members.
    • Utilizes in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting the company's assets.
    • Manages crisis situations, which may involve complex technical hardware or software problems;
    • Identifies, tracks, monitors and communicates project related issues, scope changes, variances and contingencies that may arise during the implementation of IT projects. Develops IT system review schedules, audits and acceptance tests for each phase of projects. Keeps abreast of software updates, upgrades and additional services.
    • Takes ownership of tasks, resolves project and technical issues, and seeks innovation and efficiency. Mentors and leads staff to perform and complete technical aspects of projects. Plans, coordinates, develops, and monitors projects plans to include key milestones, timelines and resources. Works with external consultants for smooth project implementation. Maintains effective communication and working relationship with customers and project teams.
    • Attends and participates in professional group meetings, seminars and trainings in order to stay abreast of new trends and innovations in the field of information systems technology.
    • Performs any other duties assigned by management.
    • May frequently travel between company offices across the region.
    • Attends and participates in staff meetings, training classes and supervision. Presents complex ideas and anticipates potential objections. Clearly communicates any ramifications of decisions and issues to project stakeholders, and presents alternatives.
    • Is consistently at work and on time & adheres to Policies and Procedures. Presents a professional demeanor at all times.  Approaches others in a tactful manner.  Reacts well under pressure.  Treats others with respect and consideration regardless of their status or position.  Accepts responsibility for own actions.  Follows through on commitments.
    • Participates in and promotes a positive, supportive, cooperative team environment.
    • Attends and participates in staff meetings, training classes and supervision.
    • Is consistently at work and on time and adheres to Policies and Procedures.
    • Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

    Qualifications:  The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.


    • Minimum of Masters Degree in Information Systems Technology, Computer Science, Computer Engineering or related field.
    • Minimum of seven (7) years working experience in IT and Data Systems Administration, including a minimum of three (3) years of large IT Project Management experience preferably in an NGO or an equivalent combination of education and experience.
    • Strong project management skills, including experience preparing scopes, schedules, and budgets for proposals and projects. Advanced knowledge of network systems security management.
    • Proficient knowledge in the following areas: Computer hardware, and software systems, Computer networks, network administration and network installation.  
    • Must be able to work as a leader and member of a team and possess initiative and good problem solving skills.
    • Excellent interpersonal communication skills, organizational skills and great attention to detail.
    • Must have the ability to manage conflicts and resolve problems effectively.
    • Must possess strong organization and prioritization skills

    Computer Skills

    • Advanced computer skills, including Microsoft Windows Microsoft Publisher, and Microsoft Office Suite. Graphic designs software.
    • Intermediate proficiency working with specialized software utilized in program.

    Language Ability

    • English is the spoken and written language.
    • Ability to read, analyse, proof and edit documents, and interpret general business periodicals, professional journals, or government regulations.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from groups of managers, employees and the general public.
    • Expert knowledge of English. Hausa would be a plus. French is an asset

    Reasoning Ability

    • Ability to interpret data that is not well defined or documented and develop recommendations based on findings.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    Why work with us? 

    Life at ehealth Africa means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

    go to method of application »

    Consultancy: Nigeria Pharmaceutical Assessment and Audit Study




    eHealth Africa (eHA) provides new approaches to the development of people-centric and data-driven technology solutions that connect and deliver better public health services for vulnerable populations in sub-Saharan Africa.

    With more than 800 employees, eHA develops innovative solutions and plays a critical role in public health interventions across five countries: Nigeria, the Democratic Republic of the Congo, Sierra Leone, Guinea, and Liberia. 

    In Nigeria, eHA programs cover three broad areas: Polio eradication, Health delivery systems, and Emergency management.


    In Nigeria, there is limited access to medical care, due to the high cost and accessibility challenges for people living in rural areas.  eHA developed Health Camps (HC) to increase the visibility of the formal health sector and build trust among local communities for health interventions. eHA works with government partners to supplement regular vaccination campaigns with medicines and medical supplies through HC boxes.

    Each HC provides a minimum of one portable box of essential medicines, distributed by trained community health workers. Trust increases compliance for vaccinations and encourages improved health-seeking behaviors. One HC box treats an average of 100 patients, and there have been 2,278,246 patient visits since March 2015, in areas where it is their primary health care source.

    The planned short-term “Pharmaceutical Assessment and Audit Study” will work with the HC project, subsumed within eHA’s Health Delivery Systems program area.

    Study Objectives:

    The goals of the study are to ensure the availability of safe and effective medicines in Nigeria and conduct a baseline assessment of the local pharmaceutical market to ensure quality, identify potential suppliers and pre-qualify them after being audited.

    The  objectives will accomplish the following broad goals:

    Assess pharmaceutical industry in Nigeria and its compliance with universal pharmaceutical norms of quality and safety

    Identify gaps in government supply chain management systems

    Design innovative approaches to address supply chain management issues within the regional pharmaceutical landscape

    Assist eHA to create an indicator-based assessment of essential medicines quality, storage, and distribution (within Local Government Areas)

    Develop interventions to be employed by eHA to address challenges found about the medicines prices, shortages, storage incapacities, efficacies, and poor standards of quality

    Report findings, successes and challenges of the pharmaceutical market in Nigeria

    Make recommendations that eHA may implement to promote rational pharmaceutical selection for procurement, based on cost-effectiveness analysis and comparison of actual consumption

    Scope of Work:

    The work under this consultancy is to analyze literature and best practices that can be used to understand the fundamental drivers influencing pharmaceutical decisions: quality, price, availability, and distribution in Nigeria.

    Critical insights identified in this study will be used to inform project design and interventions particularly on how procurement and logistical solutions proposed are influenced by the pharmaceutical market, and consequently how these solutions can be marketed to state governments.

    Additionally, the study will gather lessons learned from other nongovernmental organizations such as Pharma Africa, Population Services International, John Snow, Inc., USAID, and the World Health Organization on conducting essential medicines assessment in West Africa. This will help identify what key elements have been successfully leveraged in other contexts, and the extent to which some of these dynamics can be emulated in Nigeria.

    The Consultant will be responsible for leading the activities to achieve the set of objectives listed above. He/she will be responsible for producing a report within the defined timeframe and parameters.

    The overall activities will not be limited to:

    Design of data collection tools to collect information/data on suppliers, pricing, availability, storage, and quality pharmaceutical drugs

    Implementation of the study in Nigeria including the Federal Capital Territory (Abuja) and Lagos (the largest commercial city)

    Production of the study results, including findings, analysis of challenges and possible solutions to address them. The report should be produced to publication standard capable of being published in a peer-reviewed journal


    Advanced degree (Ph.D., MPH, or Masters degree) in a health-related field with specialized training and experience relating to pharmaceutical management is required; physician, nurse, or pharmacist qualification preferred

    Prior experience working in Nigeria (work experience in West Africa will be a plus) with no real or perceived connection to a pharmaceutical company is preferred. Relevant experience in an African country procurement and supply chain management system will be an advantage

    At least 10 years demonstrated relevant experience in pharmaceutical management, public health logisitics and health care systems development and strengthening in developing country context required

    Experience in developing pharmaceutical management assessment tools and conducting pharmaceutical systems assessment in developing countries

    Demonstrated managerial and organizational skills in a development country setting with the flexibility to adapt to changing priorities and deadlines.

    Excellent interpersonal skills; demonstrated ability to interact professionally with culturally diverse staff, clients, and government officials.

    Experience in undertaking drug supply and quality research, with proven ability to produce peer-reviewed standard level reports

    Excellent interpersonal skills; demonstrated an ability to interact professionally with culturally diverse staff, partners, and state government officials

    Experience in developing pharmaceutical management assessment tools and conducting pharmaceutical audits in developing countries

    Demonstrated competence to assess priorities and manage a variety of activities in a fast-pace environment and meet deadlines with attention to detail and quality

    Demonstrated strategic agility, diplomatic, political, teamwork, and negotiation skills. Excellent writing and presentation skills in English are essential


    30 Days

    Expected Output:

    A topline report in English, including key insights by topic and a full bibliography, with an indication of the methodology used.



    Method of Application

    To apply for this position, visit eHealth's Career Page on The Resumator

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