• Customer Care Job at Best Search

  • Posted on: 18 January, 2016 Deadline: Not Specified
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  • Best Search Recruitment is founded on solid international best practices and procedures combined with in-debt knowledge of local Human Resource needs. We strive to be the best in everything we do ensuring our services add value to our clients. We aim to deliver the best candidates to the most highly sought after roles, while meeting our clients highly skilled needs. Our professional focus is identifying exceptional talent within the industries we serve matching talented individual's skills and experiences to the right career opportunities. We have also consistently acted as a solution provider for global companies seeking the right candidates for their hard to fill roles.

    Customer Care Officer

     

    Job Purpose:

    To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility.

    Responsibilities:

    • To accurately collect and record customer information, and where necessary, complete timely referrals to either internal or external service points using agreed means of information transmission.
    • To receive and respond to enquiries across a wide range of council services, and act as the initial point of assessment for eligibility.
    • To provide advice and assistance to customers in the most appropriate format to meet their needs, demonstrating due attention to customer care and a professional approach at all times.
    • To receive and process 'follow up' information about previous requests and reports and to update systems as appropriate.
    • To use contact centre software applications and other electronic information systems appropriately and in accordance with procedure.
    • To liaise with other departmental staff, partner organisations and external service providers
    • To be able to quickly identify situations requiring specialist information and direct customers appropriately.

    Required Qualification

    • Bachelor’s degree in a relevant degree.
    • At least 2-4 years of experience.
    • Good communication skills.
    • Have an interest in helping people.
    • Like working as part of a team.
    • Well-presented, polite and tactful.

    Method of Application

    Qualified and interested candidates can send their CVs to cv@bestsearchrecruitment.com

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