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The Foundation for International Community Assistance (FINCA International) is a non-profit, microfinance organization, founded by John Hatch in 1984. Sometimes referred to as the "World Bank for the Poor" and a "poverty vaccine for the planet", FINCA is the innovator of the village banking methodology in microcredit and is widely regarde...
Job Description
FINCA is recruiting for an experienced, motivated and hands-on Service Desk Analyst (SDA) to join FINCA Microfinance bank Limited, Owerri Nigeria. This is an officer position with a direct reporting line to the Information Services Manager or as may be assigned, and is responsible to effectively manage calls, incidents and order to ITIL standards in order to resolve technical queries.
The Service Desk Analyst is responsible in providing support to customer raising issues with IT and ability to learn technical concepts quickly in order to deliver world class customer service.
Essential Duties and Responsibilities
Call, Incident and Order Management:
Self-Development:
Qualifications and Experience
Critical Competencies
Business Knowledge:
Functional Analysis:
Development/Configuration:
Service Delivery:
Service Support:
Security Management:
IT Architectures:
Control:
Delivery:
Leadership:
Management:
People Development:
Relocation:
Essential Knowledge:
To apply for this position, go to Finca's Career Page on Simplicant
Note: For consideration of your application, CVs must be in Word or PDF format and less than 4 pages.
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