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  • Posted: Jan 16, 2016
    Deadline: Not specified
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    Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed ...
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    Operations & Transformation Consultant

    Role Description

    • Sell and deliver enterprise transformation and business process improvement projects to telecoms clients
    • Shape and lead holistic programs that translate operational shortfalls into transformation programs
    • Define roadmaps for organization change and process development
    • Undertake capability and assessments across processes and systems
    • Support operators in defining data requirements and leveraging real time data to drive improved customer experience

    Required Skills:

    • Analytical and problem solving skills
    • Excellent communications skills (both oral and written) - able to explain complex concepts
    • Consultative selling knowledge
    • Team and stakeholder management

    Required Experience:

    • Deep telecommunications industry knowledge
    • Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and Network technology in wireline or wireless environments.
    • Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
    • Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.
    • Understanding of processes and architecture related to fulfilment, assurance and billing
    • Managing cross functional teams
    • Experience and ability to interact with senior (C-Level) stakeholders

    Requirements
    Your Profile:

    • 4 years + experience in consulting
    • 3 years + experience within telecommunications industry architecting end-2end solutions or leading transformation projects
    • Willingness and ability to travel in Africa up to 75% of the time
    • Minimum relevant 3 year Bachelor's degree (postgraduate qualification recommended)

    Method of Application

    Interested candidates should apply on Ericsson's career website

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