Job Offer at African Sun Amber Residence Limited

Responsibilities

• Should be able to meet or exceed budgeted Revenue Per Available Room (REVPAR) for the Residence
• Should be able to prepare departmental budget that correctly reflects the Residence’s business plan
• Should be able to forecast occupancy fluctuations and direct selling activities to maximize revenue for the Residence.
• Should be able to know the Residence's demand segments, sources of business for each, and balance market segments according to supply and demand.
• Should be able to know the principal competitor for each market segment and take advantage of Residence’s strengths against each competitor.
• Should be able to accurately forecast occupancy changes based on changing market conditions (additions to supply and demand, etc.).
• Should be able to support guest services as the Residence's business driving philosophy
• Should personally demonstrate commitment to guest services by responding to guests’ needs
• Should be able to develop/assist with development of the Residence's marketing and sales plan based on the Residence's position and strengths within each market segment
• Should be able to implement the Residence's marketing and sales plan
• Should be able to analyze and understand the competitive strengths and weaknesses for each market segment and successfully direct marketing activities against each to our Residence advantage.
• Should be able to identify and maintain constant communications with the Residence's key accounts.
• Should be able to actively sell room nights through outside sales calls, telemarketing, tours, etc.
• Any other duties that may be assigned by the General Manager

Qualifications and Requirements

• Minimum of B.Sc/HND in a relevant field
• Masters will be an added advantage
• 5 - 7 years experience as a sales and marketing manager
• Must have been working as a sales and marketing executive in hospitality industry
• Demonstrated ability to show results
• Proven Marketing result.
• Must be Target driven
• Fluent in English
• Proficient in Microsoft Office applications (MS Word, Excel, PowerPoint)
• Must be adept in the use of Internet and E-mail
• Good team player
• Strategy oriented and driven
• Excellent thinking capabilities and analytical skills
• Very good organizational and communication skills
• Very good at solving complex problems
• Very good leadership skills
• Communication and interpersonal skills;
• Analytical skills;
• The ability to use initiative;
• The capacity to work under pressure;
• Creativity;
• Drive, flexibility, numeracy;
• Influencing and negotiation skills;
• Oral and written skills;
• Business awareness;
• IT literacy.

go to method of application »

Job Description

• Checks the daily arrival list for VVIP's or guests with special need.
• To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag Luggages and return the identification slips to guests.
• Assists guests with luggage to the front desk.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages and flowers to guests rooms and other offices.
• Ensure the efficient delivery and collection of group luggage.
• Ensure that the guest has verified that all luggage has been accounted for.
• Ensure safe storage and collect ticketing of guest coats and personal items.
• Assist guest with Long term luggage storage requests / Left luggage requests.
• Update and file the left luggage request form / Long Term luggage request form .
• Update and file errand cards.
• Update the Luggage movement register .
• Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• To provide an efficient luggage storage, delivery and collection service.
• Perform any other works as and when assigned by the management.

Requirements
Prerequisites:

• Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours.

Education:

• Must have at least five credits in GCE/NECO/WAEC in not more than two (2) sittings
• Must have excellent inter personal and people skills
• Computer Knowledge would be an added advantage
• Must be smart, eloquent and customer centric.
• Must be well groomed.

Experience:

• Previous experience working in a luxury 4 or 5 star hotel or serviced apartments environment.
• The successful candidate is likely to have a passion for customer service, excellent communication skills and good levels of written and spoken English.