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  • 2016 Recruitment at Etisalat Nigeria

  • Posted on: 8 January, 2016 Deadline: Not Specified
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  • Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

    We are recruiting to fill the vacant position below:

    Specialist.Technical Process & Audit

     

    Job Summary       

    • Provide support in review of review all technical processes within the technical team, measuring suitability and enforce proper utilization
    • Provide support in review of internal activities. Providing the required assistance for the internal audit team, and follow-up of recommendations.

    Principal Functions       

    • Assist in conducting periodical review of processes across the technical department with user units
    • Conduct continuous alignment of processes with the business strategies
    • Support in  periodic reviews on the processes adherence, process KPI monitoring within technical units
    • Conduct periodic Process KPI measurement and reporting
    • Support as business analyst for identified process gaps within Technical
    • Support Technical SMEs in developing identified process across the business unit
    • Provide necessary support for the internal Audit team in conducting audit oversight functions
    • Follow up on action points on the Internal Audit and ensure closure across the technical department   

    Educational Requirements   

    • First degree in Engineering , Project management or Social Sciences

    Experience,Skills & Competencies   

    • Three (3) to Five (5) years post NYSC work experience
    • Basic Network Administration knowledge
    • Document handling
    • Data Gathering and Analysis
    • Process design
    • Personal Effectiveness
    • Problem Solving
    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Team work
    • Customer Focus

    go to method of application »

    Manager. Technical Support

     

    Job Summary       

    • Identify and review gaps on all processes within the technical team, measuring suitability, KPIs and enforce proper utilization
    • Provide the support in review of internal activities. Providing the required assistance for the internal audit team, and follow-up of recommendations.
    • Responsible for Vendor Performance and Quality index measurement and reporting across the Technical unit       

    Principal Functions   

    • Manage the conduct of periodic process reviews cross the technical department with user groups
    • Manage all ERM initiatives across the QoS and Technical Support units
    • Manage and provide the required support for the Internal Audit unit in conducting internal Audits, exit meetings, following up on audit points and ensuring timely closure
    • Support as business analyst for identified process gaps within Technical unit
    • Support Technical SMEs in developing identified process across the business unit
    • Periodically review the utilization of processes within technical units.
    • Engage with Technical SMT as a business analyst on continuous operational efficiency
    • Set up and report on Vendor management Performance periodically, with cross departmental focus
    • Provide support on Company QoS Improvement Programs

    Educational Requirements   

    • First degree from  a recognised University

    Experience,Skills & Competencies   

    • Six (6) to Eight (8)  years work experience with at least three (3) years in supervisory role
    • Data Gathering and Analysis
    • Process design
    • Problem Solving
    • Communication
    • Change Management
    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Team work
    • Customer Focus

    Method of Application

    Interested and suitably qualified candidates should visit Etisalat's Career Page

    Note: Click or search jobs by date. Choose a suitable timeframe e.g. Last 7 Days and then click on Search.

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