• Job Vacancy at Songhai Health Trust Limited (SHTL)

  • Posted on: 5 January, 2016 Deadline: Not Specified
  • View Jobs in Healthcare / Medical View All Jobs at Songhai Health Trust Limited (SHTL)
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  • Songhai Health Trust Limited (SHTL) is a Health Maintenance Organization incorporated on the 8th of June 2001 for the business of providing managed healthcare service to public and private sector employers, employees and individuals under a prepaid arrangement via the use of in-house clinics and a network of primary, secondary and specialist (tertiary) hospital spread all over the country. SHTL is one of the few duly licensed National Health Maintenance Organization by the National Health Insurance Scheme.

    Head, Call Center

     

    Job Details:

    • HMO Call centre experince required.
    • Determines requirements by working with customers.
    • Answers inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
    • Maintains call center database by entering information.
    • Keeps equipment operational by following established procedures; reporting malfunctions.
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
    • PLUS: Managed care experince required.
    • BSc Nursing.
    • Minimum of 3 years work experience

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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