2016 Vacancy at Creative Associates International

Scope of Work

• Provide user support to all IDMS users in Africa and the MENA region.
• Manages the IDMS help tracker for all active projects and record problems reported by users.
• Supports Business Analysis in validating results and forms functional testing to include but not limited to:
• Supports the conduct of frequent functionality testing.
• Analyze system issues and gaps and identify solutions.
• Support the analysis of well-defined modules within the system, develop enhancements and suggest new features to existing systems;
• Supports data integration initiatives; designs data integration processes and tools; develops data standards; reviews, analyzes and interprets responses, identify problems/issues and prepares conclusions.
• Assist in application customization, records and documents mapping as directed by the HQ Business Analysts.
• Support user requirements gathering and mapping requirements into systems implementation, setup, and architecture configurations.
• Supports Technical Manager to develop user documentation
• Responsible for creating, editing and testing custom reports requested by the field and HQ.
• Assist in digitizing process mapping.
• Monitor performance of the IDMS and optimize accordingly.
• Participate in and oversee testing of systems functionality, data integrity, user competency, process completion, and other tests that support systems delivery quality
• Provides training and IDMS tutorials for new users.

The position reports directly to the Technical Manager based at HQ. The position will be based in Abuja, Nigeria.

Minimum qualifications:

• Bachelor degree in computer science, information technology or related field.
• 2-3 years of experience in supporting web applications.
• Working knowledge of Microsoft Excel and Access.
• Excellent English writing skills.
• Willing to travel occasionally to conflict zones within Africa.
• Willing to weekends and odd hours as needed.
• Basic knowledge of HTML, CSS.