Job Vacancy at Alcatel-Lucent

Description:

The key purpose of the role is giving remote/on-site technical support for major service provider customers.

The projects will be based upon IP Routing technology and TPM will be responsible for:

• Identifies deliverables under his responsibility. Plans & executes these deliverables taking care of cost & milestones

• Is prime interface with customer Technical Managers for all technical concerns. Understands the customers' strategy and manages his technical expectations

• Is prime interface with Design team (Regional and Central), rPLM and R&D

• Follows up KPIs of the operator's network in order to ensure the optimized usage of the deployed solution

• Supports the GPM and CTO in defining integration strategy & coordinates involvement of integration teams

• Is in charge of identifying risks for both customer and Alcatel Lucent

• Proposes & implements risk mitigation plan

• Identifies and analyses customer needs and advises them on solution / technology / products that are the best fit. Supports offer development. Provides feed back to R&D/PLM teams regarding features & performances needed

• Proactively acting to understand customer technical needs, identifying potential solutions and creating customer awareness.

• Is responsible to propose PM a migration strategy & plan of execution

• Defines and executes upgrades & retrofit strategies

• Is in charge of the coordination with new product introduction teams for First Off applicable in their projects

• Is in charge of the coordination of PoC and Trial and work hand in hand with pre-sales team

• Is in charge to build and manage the customer network configuration (HW & SW)

• Leading critical on-site operations such as first of migration when needed

Qualifications

• B. Sc. Degree in Computer, Electronics, Telecommunications Engineering or equivalent disciplines,
• Good understanding of Internet family of protocols particularly routing protocols such as OSPF and ISIS, RSVP-TE, LDP, IPv4, IPv6
• Strong experience in IP Network Design & Architecture domain is must
• Good knowledge of UNIX or Linux is preferable,
• Good knowledge of scripting is preferable,
• Good understanding of router configurations in an IP network environment is preferable
• Preferred Certifications include: SRA, CCIE, NRSII, CCNA/CCNP, JNCIA/ JNCIS is a plus
• Good knowledge of MBH (3G, 4G) and SDH, WDM technologies
• Excellent communication skills verbal & written and documentation
• Ability to organise and lead customer wokshop
• Ability to organise and lead meeting with internal and external customer
• Ability to learn effectively and quickly
• Team player, and able to work on own initiative
• Experience in project management and team management is needed, PMP certification is a most
• Ability to travel (both domestic and abroad),
• Languages: Fluent English