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  • Job Opportunity at G4S

  • Posted on: 23 December, 2015 Deadline: Not Specified
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    Working with clients to identify, assess & manage threats to their business, turn risk to their advantage & seize opportunities. G4S offers a global risk consulting capability, enabling clients to develop resilience to business risk. We employ a uniquely credentialed, experienced & multi-disciplinary team of risk consultants who understand the pressures their clients face & are committed to working in partnership to devise & implement effective solutions to their complex security issues & risks.

    Head of Operations


    Reporting to the Country Manager Director - Nigeria, the Head of Operations coordinates the provision of contractual and ad hoc security services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of all security services, ensuring adherence to regional standards.

    Role Responsibility: 

    Effective management of the division’s financial performance

    • Manage relationship between actual results, budgets and forecasts
    • Initiate cost saving model and controls
    • Gross Margin Management
    • Ensure Labour Efficiency according to standards
    • Ensure Overheads control according to standards
    • Achieve Contract profitability according to targets
    • Prevent claims through regular customer risk assessments
    • Achieve existing Revenue Growth
    • Manage escalation to completion

     Effective management of the division’s people performance

    • Proper allocation of employees to positions to fulfil contract requirements
    • Analyse and address employee turnover
    • Ensure appropriate level employee training and development
    • Maintain excellent employee motivation, performance management and engagement
    • Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures

    Client retention and maintaining customer service levels

    • Ensuring that all required formal customer meeting are scheduled, attended and documented
    • Ensure quality service delivery in line with the ‘G4S Way’

    New business development

    • Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
    • Demonstrate a thorough understanding of the competitor environment faced by Nigeria
    • Involvement in community and business forums and general public profile


    • Relevant Tertiary qualification
    • Successful completion of higher schooling qualification +3
    • Driver’s License


    • Two to five years’ relevant work experience
    • Five years’ experience in operations management
    • Exposure to manned security services and Cash services is a distinct advantage


    • Leading people
    • Delivering performance
    • Managing professionally .
    • Collaborating and Co-operating
    • Driving Change


    • Written communication skills, at a high proficiency level
    • Verbal communication skills, at a high proficiency level for English would be desired.
    • Computer proficiency in:

    1.Microsoft Word
    2.Microsoft Excel
    3.Microsoft PowerPoint
    4.EasyRoster Advantageous
    5.VIP Payroll Advantageous
    6.Google Mail and Google Drive Advantageous

    We are committed to employing Africans for Africa which would give preference to local Nigerian citizens.

    Method of Application

    To apply for this role, visit G4S career site

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