• Personal Banker in a Leading Bank

  • Posted on: 4 July, 2012 Deadline: 17 July, 2012
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  • Our client, a leading bank is a member of an International Group with range of products in business and personal banking, and corporate and investment banking. In a bid to continue to meet the needs of  the ever growing customer base and as a result of business growth, our client has employed the services of Workforce Management Centre Limited to source suitable roles for the vacant roles:

    Personal Banker (WFMC/07/02)
    Locations: South East, South South, Lagos, South West, Abuja, North

    Job Purpose;
    • Provide an efficient and technical proficient personal banking service and support to a portfolio of branch based Gold segment clients
    • Achievement of acquiring, expansion, cost management and customer retention targets
    • Provide customers with basic day-to-day services

    Accountabilities/KRA:
    • Motivate credit applications for facilities according to laid down procedures.
    • Selling the gold products through every opportune interaction moment with customers and prospective clients to meet the sales target in volume and value terms
    • Strategize on marketing the products to beat the other players on the market i.e. competitors.
    • Advice customers as well as prospective clients on all banking issues as well as financial matters. Advise management on preferred changes in offering services to customers basing on their feedback.
    • Maximizing return from existing and new customers on banks product through cross selling offered by other business units
    • Identify major risks affecting clients and to ensure necessary steps are taken to measure, monitor and control these risks.
    • Portfolio management to ensure low risk and minimum write offs.
    • Prepare facility letters after vetting from credit department within turnaround times.
    • Action queries and instructions from clients
    • Explain products and procedures clearly and in a factual manner.
    • Collect all necessary mandates forms for new accounts.
    • Open accounts according to laid down procedures.
    • Attend to renewal and early repayments of investment accounts
    • Portfolio Management- ensure that all records are kept in order and up to date
    • Ability to sell Gold products such as VAF, Home loans and Investment products
    • Ability to work independently with minimum supervision in the branch of domicile
    • Ability to relate amicably with credit dept. to motivate for credit approval within a reasonable time frame
    Basic credit appraisal and analysis knowledge required.

    Minimum qualification:
    • BSC in any behavioral Sciences
    • Masters or professional qualification will be an added advantage.

    Work Experience
    Minimum of 4-5 years experience of Product knowledge (general as well as investment related), competitors and competitor’s offerings and all Bank processes and branch procedures
     Personal Competencies:
    • Detail conscious- methodical, accurate, precise and systematic.
    • Complete job once started. Concerned about meeting deadlines
    • Emotionally mature- remains calm under pressure avoids outbursts.
    • Integrity- does what he/she will do, is reliable and consistent.
    • Sociable- puts people at ease, is quick to establish rapport.
    • Data rational- is good with data, operates on facts.
    • Strong service ethic
    • Service focused - goes extra mile in ensuring that needs of others are met and surpassing clients expectations.
    Result oriented- ensures tasks result in required output.
    Adhering to our Vision and Values
    • Team player
     Problem solving, planning and decision making:
    Problem solving
    • Problems faced mostly are operational, typically requiring substantial work experience to rectify them within a given period of time.
    • Work results depend on short-term forward planning in order to deliver best services to our customers within the limited space of time.
    • Analyze client portfolio to provide management with information/ recommendations regarding possible needs.
    Planning  
    • Product profile planned on daily to weekly basis but depends on customers’ requirements
    • Routine control done in line with drawn programme, which is mostly quarterly
    • Decision making
    • Quick decision making in line with laid down procedures to find solutions to problems presented.
    • Monitor changes in operating environment and act quickly on potential opportunities.

    Method of Application
    Qualified and interested candidates should click here to register and apply within 2 weeks of this publication.
    Please note that this position is meant for people currently working in banks. Only successful candidates will be contacted.
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