Job Summary
- Support continuous improvement of business processes and improvements in technology leverage across the group with the objective to build operational efficiency
- Support synergies realisation opportunities and seamless business integration and alignment initiatives across the group
- Support the new product development lifeycle to ensure timely and efficient product development and enable improved product performance
- Work collaboratively with stakeholders and support the businesses to achieve benefits and return on investments for major transformational initiatives through effective Change management and and management of specific cross-functional and strategic group-wide projects
Principal Duties and Responsibilities
- Design new and/ or update business processes, policies and operational frameworks, as may be required and assist the Business Units Shared Services/ Business Support Areas to identify, define, interpret and document business and operational requirements especially pertaining to policies and processes
- Support the Business Units and Shared Services/ Business Support Areas in the implementation of new business processes and policies
- Develop and maintain a central Business Process and Policy Repository which is populated with a comprehensive process and policy documentation
- Ensure that process and policy documentation is up to date, adequate, functional and conform to leading practices and industry standards
- Define creative ways to ensure Group-wide awareness and drive utilization of the Business Process and Policy Repository to ensure and encourage compliance
- Conduct benchmarking of processes and operations against leading practices and identify process improvement opportunities and ensure adequacy of processes and policies to meet business and market requirements
- Support the strategic cost management drive Group-wide and identify revenue generating opportunities through operational excellence and cross-selling initiatives
- Support the documentation of business requirements and specifications and support Businesses in identifying systems or solutions that can be utilised
- Monitor and measure the performance and effectiveness of business processes to ensure continuous improvement to policies, procedures and methodologies
- Work closely with Operations, Business Unit teams and third party partners to support the execution of strategic group-wide projects and programmes and improvement initiatives
- Working with Business Unit and Business Development managers, to ensure proper management of new product development utiliisng the approved Product Development Framework
- Develop/manage third party collaboration/agreements with regards to new Products as needed
- Develop, monitor and evaluate metrics in assessment of product profitability
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