• Apply For Etisalat Nigeria's Latest Job Vacancy

  • Posted on: 25 November, 2015 Deadline: Not Specified
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  • Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

    We are recruiting to fill the vacant position below:

    Head, Corporate Quality


    Job Summary

    • Implement a process blueprint for Etisalat by developing, implementing and embedding process architecture and systems that drive and support the achievement of key performance indicators.
    • Implement a culture of continuous improvement that drives efficient and effective cross functional business processes.

    Principal Functions

    • Provide relevant input in the development of the Corporate Quality & Excellence strategy and assist in ensuring its timely execution.
    • Develop business architecture requirements; scope and boundaries through facilitation of focus group sessions with departmental/divisional heads.
    • Coordinate the development, implementation and embedding of process architecture for Etisalat.
    • Liaise with relevant departmental/divisional heads to define organisation wide process standards in line with Etisalat's corporate goals and objectives.
    • Coordinate the documentation and implementation of process and enterprise models that support achievement of business strategy and objectives.
    • Develop detailed project plans and schedules for the review, engineering and implementation of processes.
    • Oversee the development of process improvement methodology and ensure the implementation of approved optimised processes.
    • Keep abreast of global and local best practice as it relates to the operations of corporate quality.
    • Continuously review the activities of the division, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
    • Identify required resources, personnel and funding to achieve the department's strategy.
    • Establish and maintain relationship with key internal and external stakeholders.


    • Assist in ensuring organisation wide compliance with agreed corporate process standards.
    • Supervise the preparation of process audit work plan and the periodic evaluation/audits of Etisalat operational processes.
    • Provide appropriate recommendations to improve quality of operational processes and systems in liaison with process owners across Etisalat.
    • Review detailed functional and high-level process documentation for quality and adherence to defined methodology and standards
    • Implement the work programs and plans of the division in line with agreed upon procedures and guidelines.
    • Plan and manage the human and material resources of the unit to optimise performance, morale and enhance productivity.
    • Manage inter-functional relations to ensure synergy across the various departmental functions.
    • Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
    • Monitor and control the budgetary needs of the unit.
    • Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Corporate Quality & Excellence.
    • Perform any other duties as assigned by the Director, Corporate Quality & Excellence.

    Educational Requirements

    • First Degree or equivalent in a relevant discipline.
    • Postgraduate/ professional qualification in a related field will be an added advantage.

    Experience, Skills & Competencies

    • Nine (9) to twelve (12) years work experience, with at least three (3) years in a managerial role.

    Method of Application

    Interested and suitably qualified candidates should visit Etisalat's Career Page

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