• Job Opportunity at VoguePay Nigeria

  • Posted on: 25 November, 2015 Deadline: 4 December, 2015
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  • VoguePay.com, a leading online payment processor whose vision is to offer buyers and sellers a secure and easy-to-use means of transacting business online, hereby requests for suitably qualified candidate to fill the vacant position of:

    Fraud Control Officer

     

    Ref No: VPFC15
    Location: Lagos

    Job Description

    • The ideal candidate review result for potential fraudulent transaction and manage calls on fraud issues from operational departments, investigating leads from internal and external sources with proper follow-up and documentation.
    • Complete information requests and fraud tasks for assigned cases and provide superior customer service to internal and external customers.
    • Be responsible for making recommendations on how processes can be improved and policies modified.
    • Where appropriate, prepare case papers in accordance with Government Guidelines and Codes of Practice, to a suitable standard for submission for prosecution.
    • Maintain confidentiality and discretion in carrying out all the duties of the post.
    • Assist in the induction and training of staff in the prevention of fraud and abuses of the system,
    • Deal promptly with complaints other notifications relating to investigations.
    • Plan and undertake investigations into allegations of fraud and corruption of varying nature and complexity
    • Reduce fraud and corruption losses by efficiently and effectively investigating, preventing, detecting, analyzing, reporting and recovering losses.
    • Identify and utilize appropriate investigative techniques and technologies to achieve maximum efficiency and effectiveness.
    • Conduct formal tape-recorded interviews with suspects and witnesses in accordance with current legislation and Codes of Practice.
    • Where required and duly authorized, assist the police in the search of premises and questioning of suspects, including interviewing suspects at police stations.
    • Maintain quality and efficiency standards in accordance with policy, procedure and applicable Codes of Conduct.
    • Maintain to a high standard for record of each and investigation, and produce appropriate, timely reports to the Head of Fraud, Management unit and relevant Manager or Directors, as appropriate.

    Skills & Qualifications

    • Strong computer literacy and knowledge of computer software (MS Office)
    • Analytical abilities
    • Ability to work independently and without direction to take initiative, and make decisions
    • Must be able to prioritize and meet deadlines
    • BSc from any reputable university
    • Candidate must have an excellent understanding of Internet browsing, and experience shopping on the internet.
    • Professional demeanor in dealing with internal and external customers via phone and email is essential
    • Two years post degree experience is required.

    Method of Application

    Interested and qualified candidates should send their CV's and portfolio (as a link or attachment) to: careers@voguepay.com with the email subject “VPFC15”

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