• Customer Care Vacancies at Fosad Consulting

  • Posted on: 17 November, 2015 Deadline: Not Specified
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  • Our client, a major player in the insurance industry is currently looking to hire dynamic individuals to fill the role of a Customer Relations Officer. Candidates will be deployed to clients various affiliates to deliver customer focused selling and transactions on behalf of the firm

    Customer Relations Officer

     

    Job Description

    • Business development and client relations
    • Perform underwriting, claims and finance related functions
    • Market and product research analysis. (Customer product feedback & Competitors intelligence) to know what products we can improve on.
    • Provides customer service support to the organization by obtaining, analyzing and
    • verifying the accuracy of order information in a timely manner.
    • Prepares customer service summary reports.
    • Ensures and provides quality service to both internal and external customers
    • Handle inbound customer service calls with professionalism.
    • Answer customer inquiries and follow through on requests.
    • Make outbound calls to business customers.

    Qualifications

    • A first degree
    • Must possess a minimum of 2 years working experience in sales or customer service in a financial or customer selling oriented industry
    • Excellent communication and interpersonal skills.
    • Good planning and organizational skills.
    • The ability to understand and analyze sales figures.

    Additional Information

    Interested candidates must; 

    • Have good communication skills
    • Possess excellent listening skills
    • Be a good time manager
    • Ba able to take initiative and be proactive
    • Have good knowledge of Computer applications (Microsoft Office)
    • Possess excellent note taking skills
    • Be friendly and wiling to proffer solutions
    • Innovative and smart

    Method of Application

    To apply for this position, visit Fosad's career page on SmartRecruiters

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