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A Lagos based courier company with fleet of bikes requires the service of an Operations Supervisor who will be responsible for the daily operations and supervision of the business. The ideal candidate must have been in a similar role for the past 5 years (at least).
JOB SUMMARY The Operations Supervisor is responsible for ensuring efficient functioning of the courier unit by planning, managing couriers as well as resolving customers’ issues, complaints and escalations.
Workflow Management; establishes internal guidelines and procedures for the operations department to ensure high performance from the department
Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure the expected service levels are delivered
Takes total charge of the mail room; Plans and assigns route for the couriers as per the load as well as coordinate all deliveries to the client within the estimated time of delivery
Handles customers incidents and complaints related to his/her team and handles escalations (if any)
Monitors the daily operational transactions, checks pending deliveries and pickups and takes corrective action accordingly
Ensures all bulk shipments are delivered within the Estimated Delivery Time; Monitors transit time performance against actual performance targets
Modifies department work plans according to changes in operations such as leave, or a heavy workload
Interacts with various business units (Customer Service, Operations, Logistics & Cargo) to plan and execute Client requirements
Develops and implements required procedures and policies in order to continuously improve operational efficiency in courier service
Financial responsibility for revenue growth, cost control, debt collection and overall responsibility for budgetary deliverables in courier operations
Market intelligence gathering through monitoring competitor activities and generation and analysis of reports pertaining to the same
Ensures that operational procedures are in place to ensure safe collection and dispatch of customer’s items and maintenance of data and records thereof
Ensures service levels in terms of delivery and collection are met through monitoring of service levels returns
Ensures proper resource utilization and rationalization including human resource and the required work tools
Maintains Proof of delivery (POD) management and imputation on excel sheet
Participates in budgeting and budget implementation process for the courier services business
Mentors operations team and provides 'hands-on' technical leadership as required
Bachelor Degree (minimum of second class lower)
Membership of Nigerian Institute of Logistic (will be advantage)
Must be computer literate with good practical knowledge of MS Word and Excel
Minimum of 5 years professional experience courier/logistics/haulage management
SALARY Salary is commensurate with industry standards
Method of Application
Send applications and CVs to ‘firstname.lastname@example.org’ using ‘Courier Supervisor’ and the name of the courier company you have worked as subject of application before 20th November 2015. E.g ‘Courier Supervisor – Transit’
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