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  • Posted on: 15 November, 2015 Deadline: Not Specified
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    Our client is one of the largest Insurance Companies in Nigeria. Due to recent expansion, they now have openings for the following positions to be based in Lagos, Nigeria.

    Head, Transaction Settlement


    Job Profile:

    • The role holder is responsible for all settlement, clearing and investigations of claims.

    Key Responsibilities:

    • Being the head of the Transaction Settlement Unit of the company, roleholder shall coordinate the definition of standard Operating procedures of each unit in the group aligning them to the organisational objectives.
    • Supervises the effective inflow and outflow processes of the Company’s finances.
    • Ensures the Reconciliation and resolution of issues from teams in the Customer Experience Group, Life Underwriting, etc.
    • Determines, measures, and reports performance measures, service level agreements, and chargeback policies.
    • Negotiates SLA between Finance Operations and other groups/units within the business in accordance to the set business objetives.
    • Ensures SLA with Banks is strictly adhered to; monitors compliance to ensure services are delivered at agreed-upon levels.
    • Takes ownership of Transaction Settlement functions to ensure it meets the objectives of the business and customers.
    • Provides direction and supervision for all the team leads including skill and competency development, so that each team member is continually growing into higher responsibility in the organisation.
    • Organises and coordinates appropriate specialised training for Finance Operations Group staff with the aim of improving their skills to efficiently support the operation of the company and delivery of efficient service to customers.
    • Responsible for the general supervision of the daily activities of the units within the group.
    • Supervises and responsible for the Premium Adminstration
    • Any other assignment as advised by the COO from time to time.

    Person Specification:

    • A degree in business, finance, economics or related field.
    • 10-15 years financial services operations experience.
    • Demonstrated ability to think critically, assimilate new information, make sound decisions, manage multiple responsibilities and respond effectively in time pressured situations or to meet tight deadlines.
    • Assertive, strong interpersonal skills, including the ability to proactively forge and maintain effective working relationships with staff and management.
    • Strong verbal and written communication skills to appropriately convey information to staff, management and others.  Effective presentation skills are also desirable.
    • Demonstrated ability in taking on initiative and in being self-directed.

    go to method of application »

    Head, Audit and Control Group


    Job Description 
    • Head, Audit & Control Group
    • Responsibilities
    • Coordinate daily, weekly, monthly, quarterly and annual audit and reconciliation activities of the Group
    • Provide overall direction and leadership for the Group.
    • Coordinate all enterprise-wide risk management activities of the company and ensure it is of the highest quality. 
    • Preparation of annual audit and control plan.
    • Vetting of audit steps and programs of the Group’s Unit heads 
    • Review and sign-off of periodic audit reports
    • Attendance of meeting of the Board Audit Committee 
    • Assist all external auditors in getting the company audited periodically.  
    • Ensure the company’s ERM capabilities are audited periodically.
    • Review of existing process and procedure for improvements
    • Monitors the control culture and environment of the Company
    • Monitors compliance with Corporate Governance
    • Provide coaching for direct reports i.e. all Unit Heads in the Group
    • Participate in and contribute to management meetings with a view to sharing experience for the benefits of robust decision making and knowledge impartation
    • Positively represent the company in the public by being a thought leader in the industry 
    • Any other responsibilities that might be required by the Group Managing Director from time to time.
    Profile / Experience
    • Minimum of 15 years work experience
    • Experience in an Audit firm
    • Must have managed a team
    • High level of detail
    • Excellent Analytical skills
    • High level of Maturity 
    • Good presentation and negotiation skills
    • Good Bachelor’s degree
    • Professional qualification is a compulsory
    • 2nd degree an advantage

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    Branch Manager


    • Administration of day to day activities in the branch
    • Recruit and train the sales team for business deliverables
    • Customer relations management at the Branch   
    • Manage the Branch office
    • Set Performance Targets and Review Performance of reporting Personnel
    • Business Review and Reports on performance measurements
    • Manage customer service related queries and CRM activity
    • Ensure continuous growth and profitability of the branch 
    • Renewal management of existing polices
    • Business figures reconciliation with Fin con
    • Manage office requirements for the Branch
    • Manage Budgets as per individual profit centre
    • Periodical reports on production , Sales Team performance to be sent to Regional Manager
    • Monitor issuance of pending policies and adhere to set timelines on policy issuance 
    • Supervision and management all branch office related activities
    • Implement Rewards and Recognition programs as and when the schemes are announced
    • Implement promotional campaigns and manage deliverables as and when the management introduces the same.
    • Ensure that Audit requirements and compliance are as per standards at the branch level
    • 8 – 10 years’ experience
    • Proven history of generating revenue
    • A 1st degree or H.N.D in any discipline
    • Insurance Qualification a must (ACIN, ACII UK)
    • Previous Managerial experience
    • Should be familiar with the North Central business terrain
    • Experience in the Insurance Industry (an advantage)
    • Fluency in the Hausa Language (an advantage)
    • Excellent sales and negotiation skills
    • Good business acumen
    • The ability to motivate and lead a team
    • Initiative and enthusiasm
    • Excellent communication and people skills
    • Good planning and organisational skills
    • The ability to work calmly under pressure

    go to method of application »

    Head of Operations


    • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
    • Manage and increase the effectiveness and efficiency of Support Services (IT, Customer Experience and Finance Operations), through improvements to each function as well as coordination and communication between support and business functions.
    • Play a significant role in long-term planning, including an initiative geared toward operational excellence.
    • Effectively coordinating the operations of the technical processes in order for a better synergised link amongst
    • Ensuring the implementation of effective processes that continuously improve the Service standards of the Company 
    • Oversee overall back-end management, planning, systems and controls.
    • Development of individual program budgets
    • Invoicing to funding sources, including calculation of completed units of service.
    • Payroll management, including tabulation of accrued employee benefits.
    • Disbursement of checks for agency expenses.
    • Organization of fiscal documents.
    • Regular meetings with Executive Director around fiscal planning.
    • Supervise and coach office manager on a weekly basis.
    Key Requirements
    • Qualified to degree level. MBA desirable, or equivalent relevant business experience.
    • Substantial proven operational management experience, preferably gained within the Insurance or Financial Services industry.
    • Understanding of, and experience working within Lean methodologies. 
    • Prior people leadership experience gained while managing 3-4 Units within a large company
    • Demonstrable ability to inspire, motivate and deliver continuous team performance improvements. 
    • Evidence of applying strategic thinking to operational services, with a track record of delivering innovation and exceeding goals.
    • In-depth knowledge of applicable laws and regulations as they relate to Financial Services and Business Operations.
    • Extensive experience working in a team-oriented, collaborative environment.

    go to method of application »

    Software Developer


    Key Responsibilities
    • Develop reusable PHP and magento modules, pages and applications
    • Develop and implement APIs
    • Update and maintain existing PHP and magento applications
    • Troubleshoot and repair issues and bugs
    • Properly document development work
    • Remain current on web and development standards
    • Research solutions to improve modules, pages, websites and applications
    • Successfully deliver solutions in a timely manner
    Key Requirements


    • 1 to 5 years of developing in PHP and Magento (Mandatory)
    • 2 plus years of professional experience developing PHP modules, pages and applications
    • Knowledge of and ability to edit and use current web markup, scripting, and programming languages: PHP, HTML, CSS, JQuery, JavaScript, JSON, and XML
    • Microsoft SQL Server Experience
    • Experienced in working with WordPress, PHP, Magento, Java
    • Ability to work on multiple projects at once
    • Experience in working with APIs
    • Strong work ethic
    • Ability to build complex projects quickly
    • An enthusiastic problem solver

    go to method of application »

    Head of Facilities Management


    Key Responsibilities
    • Involved in both strategic planning and day-to-day operations, particularly in relation to the company’s buildings and premises.
    • Planning for future development in line with strategic business objectives;
    • Develop and implement facility management policies and procedures
    • Responsible for building and grounds maintenance; including space management 
    • Project management, jointly supervising and coordinating work of contractors with Admin
    • Ensuring the building meets health and safety requirements/standards
    • Planning best allocation and utilisation of space and resources for new buildings, or where required re-organising current premises.
    • Checking that agreed work by staff or contractors has been completed satisfactorily according to agreed terms. follow up on any deficiencies
    • Ensuring the maintenance of all company buildings and grounds, including the branch offices and residences.
    • Janitorial service management,  closely monitoring the cleaning company
    • Oversee the maintenance and installation of all electrical fittings plumbing fittings
    • Ensure that the electricity generators are operational at all times when required
    • Procurement of diesel for all locations where the Company has procured a generator
    • Procurement and maintenance of furniture and fittings
    • Maintenance of Executive residence / Guest house & Expertriate residence
    • Procurement and maintenance of furniture and fittings
    • Energy management solution; will come up with energy saving guidelines that will reduce our expense costs i.e diesel consumption, pressure on generators and where possible introduce alternate energy sources 
    • Contractor and service provider selection to be handled jointly with Admin
    • Liaise with all relevant regulatory bodies and utility providers to ensure business activities in all facilities are running
    • Ensure strict adherence to all SLAs
    • Ensure service providers deliver value commensurate with what they are being paid
    • Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement;
    • Supervision and development of the FM Officer and 2 technicians
    • Responding appropriately to emergencies or urgent issues as they arise.
    Key Requirements
    • Possess a Degree in Facility Management, building construction, architecture, or other engineering
    • Must be an associate of a recognised professional institution – RIBA, NIA, COREN
    • Minimum 7 Years' experience in a similar position
    • Experience in an insurance company would be a clear advantage

    Method of Application

    To apply for this position, visit eRecruiter career website

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