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  • Posted: Nov 12, 2015
    Deadline: Not specified
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    Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed ...
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    MSIP Operations Assurance - EPC

    Req ID: 94575

    Purpose of Job Role

    • Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal.
    • Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted
    • Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

    Responsibilities

    • Operations Delivery Management
    • Incident Management
    • Problem Management
    • Preventive Maintenance
    • Service Delivery Efficiency
    • Broadcast Operations Management

    Minimum Qualifications & Experience Requirements

    • At least 5 years of relevant Experience
    • A first Academic Degree or equivalent qualification

    Behavioural Competences

    • Delivering Results & Meeting Customer Expectations
    • Analyzing
    • Persuading & Influencing
    • Deciding & Initiating Action
    • Entrepreneurial & Commercial Thinking
    • Relating & Networking

    Method of Application

    To apply, visit Ericsson's Career Website

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