• Current Job Vacancy at Ericsson

  • Posted on: 12 November, 2015 Deadline: Not Specified
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  • Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

    We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

    We are recruiting to fill the position below:

    MSIP Operations Assurance - EPC

     

    Req ID: 94575

    Purpose of Job Role

    • Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal.
    • Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted
    • Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

    Responsibilities

    • Operations Delivery Management
    • Incident Management
    • Problem Management
    • Preventive Maintenance
    • Service Delivery Efficiency
    • Broadcast Operations Management

    Minimum Qualifications & Experience Requirements

    • At least 5 years of relevant Experience
    • A first Academic Degree or equivalent qualification

    Behavioural Competences

    • Delivering Results & Meeting Customer Expectations
    • Analyzing
    • Persuading & Influencing
    • Deciding & Initiating Action
    • Entrepreneurial & Commercial Thinking
    • Relating & Networking

    Method of Application

    To apply, visit Ericsson's Career Website

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