• Vacancy in a Hotel via Alister Greene Consulting

  • Posted on: 11 November, 2015 Deadline: 16 November, 2015
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  • Alister Greene consulting is a Human Resource consulting organisation focused on helping organisations with their critical people management needs.

    Hotel Manager

     

    Our Client, a leading hospitality company is looking to recruit a Hotel manager to oversee its operations in Lagos Nigeria, brief detail of the job role includes

    OPERATIONAL ROLE:

    ·         Ensuring that the general performance of colleagues & subordinates exceeds guests’ expectation.
    ·         Manage guests’ service relationship.
    ·         Ensuring hotel facilities are in excellent conditions.
    ·         Cost control measures, conflict and crisis management.
    ·         Presentation/ delivery of monthly hotel report
    ·         Active participation in the daily operations of the hotels

    CORPORATE SALES ROLE

    ·         Continuous Sales and Marketing drive and revenue generation.
    ·         Develops and coordinates the implementation of marketing and sales policies, strategies, and plans to enhance the performance of the Organization’s products and increase profitability.
    ·         Market sensitization, awareness and identification of key market players & competitors within the industry.
    ·         Develop a large clientele base and profitable businesses for the hotel.
    ·         Tracks competitor activities and develops appropriate strategies to protect and enhance the company’s market share

    CLIENT SERVICE ROLE

    Ø  Implement client business process controls which will result in stellar client service delivery.
    Ø  Develop trusted relationships with clients at the daily transactional / operational level.
    Ø  Build rapport with clients; gather feedback through organizing calls, meetings and client satisfaction survey.
    Ø  Conduct site visits to ensure quality and expectations are met.
    Ø  Keeping accurate records of customer interactions, ideas, enquiries, and complaints, coordinating and communicating same with internal departments and ensuring timely resolutions of client issues.
    Ø  Keeping accurate records and updates of the client’s e-register.

    The ideal candidate will be required to possess no less than 5 years in similar role as Hotel manager and should be possess the following listed skills and ability:

    Ø  Ability to work with minimal or no supervision, flexible, hardworking, ability to learn/adapt well and down to detail.
    Ø  Analytical, problem solving and decision making skills.
    Ø  Excellent people management and strong listening skills.
    Ø  Excellent written and verbal communication skills.
    Ø  Good leadership and team building skills.
    Ø  Ability to multitask and work well under pressure.              
    Ø  Strategic thinking, forecasting and planning skills.
    Ø  Strong quantitative, analytical and computer skills.

    Method of Application

    Interested and qualified candidates should forward their CV's to: careers@alistergreene.com Only shortlisted candidates would be contacted. Application deadline is Nov 16th 2015

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