Fresh Career Opportunity at Ericsson Nigeria

Job description

Req ID: 94575

Purpose of Job Role

Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal. Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.

Behavioural competences

• Delivering Results & Meeting Customer Expectations
• Analyzing
• Persuading & Influencing
• Deciding & Initiating Action
• Entrepreneurial & Commercial Thinking
• Relating & Networking

Responsibilities:

• Operations Delivery Management
• Incident Management
• Problem Management
• Preventive Maintenance
• Service Delivery Efficiency
• Broadcast Operations Management

Minimum Qualifications & Experience Requirements:

• At least 5 years of relevant Experience
• A first Academic Degree or equivalent qualification

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Nigeria (NG) || Lagos || Lagos || ServEng