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Best Search Recruitment was founded by two International Recruiters from The U.K and Denmark. The two founders have 30 years combined recruitment and business experience within various Industry sectors in Europe, Asia and Africa, including FMCG, Oil & Gas, Automotive, Manufacturing, Telco, Pharma, Chemicals...
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Locations: Nigeria
Job Purpose:
- The Customer Service Associate will conducts monthly coaching and review sessions with team members to review quality calls captured and scored, as well as, calls captured and not scored but can be used as training opportunities.
Responsibilities:
- Provides daily direction and communication to employees so that customer calls are answered in a timely, efficient and knowledgeable manner.
- Provides continual evaluation of processes and procedures.
- Responsible for suggesting methods to improve efficiency and service to both internal and external customers.
- Conducts monthly coaching and review sessions with team members to review quality calls captured and scored, as well as, calls captured and not scored but can be used as training opportunities.
- Provides agents statistical and performance feedback on a regular basis
- Work with Supervisors and Manager in the day to day support of the call center, as well as escalating employee performance issues.
- Generate ad hoc reports as needed.
- Maintain and update seller account log and profiles.
- Make copies of correspondence or other printed materials.
- Provide general administrative assistance on special projects as needed and other duties as assigned
- Proactively assist other sales and marketing assistants during downtime.
Education/Experience:
- University degree in relevant degree
- 2-4 years in administrative support role preferably
- Must possess excellent time-management, organizational, and problem solving skills while being responsive to deadlines.
- Strong judgment is required to manage competing priorities and to understand the scope and urgency of requests.
- Must possess a strong analytical mindset.
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Job Purpose:
- The Warehouse Operations Leader will develop and lead cross functional teams towards a common goal holding the collective group accountable to game changing results that are sustainable and repeatable.
Responsibilities:
- Develop, deploy and maintain distribution warehouse operational guidelines, standard operating procedures, and warehouse safety policies to ensure warehouse network operational standardization.
- Develop and communicate warehouse projections on throughput and inventory from Supply Chain to enable proper planning of resources by distribution warehouse operations.
- Decision making through determining operational priorities, resolving issues, resource, and talent management.
- Identification of continuous improvement opportunities; escalation of issues; development and implementation of solutions to eliminate waste.
- Develop and lead cross functional teams towards a common goal holding the collective group accountable to game changing results that are sustainable and repeatable.
- Create a sustainable strategy and plan that will lead to effective metrics that enables a project’s success.
Education/Experience:
- Bachelor’s Degree required; perferrably in a Supply Chain, Logistics or Industrial Engineering field
- At least 5 years of relevant experience
- Demonstrated leadership capabilities
- Project management
- Applying analytics to make decisions
- Leading change
- Been through business cycle
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Job Purpose:
- Create seasonal, monthly and weekly plans and forecasts for sales, inventory, markdowns and gross margin. Monitor performance and partner with buying team to develop financial strategies to achieve plans.
Responsibilities:
- Maintains profiles of standard reports and continually ensures the merchants are maximizing the effectiveness of new tools
- Create seasonal, monthly and weekly plans and forecasts for sales, inventory, markdowns and gross margin. Monitor performance and partner with buying team to develop financial strategies to achieve plans.
- Initiate and develop actionable analysis to recap business by classification and subclass at a top-line as well as store level in order to partner with buying team to create strategies to drive sales and achieve gross margin profitability.
- Manage and update monthly open-to-buy.
- Recap business by classification, style, color and size and create best seller/hindsight reports on a weekly, monthly and quarterly basis to allow for thorough analysis of the business.
- Manages monthly core vendor performance and assist merchants in evaluating issues and opportunities
- Supports VP and Merchandise Product Directors/Merchandise Managers with data and analysis; draw conclusions about opportunities and liabilities and follows through to execution
- Partners with Director of Planning, Buyers and Divisional Merchandise Managers to develop long-range seasonal targets; ensures division alignment to these goals
- Forecasts sales, markdowns, receipts and inventory to develop accurate buy meeting goals
- Re-forecasts financial projections based on changes in business strategy, business climate and receipt flow
Education/Experience:
- Bachelor’s degree or a combination of education and equivalent work experience
- 5+ years of experience in merchandise planning or equivalent, preferably in a specialty retail environment
- Passion for numbers and product
- Strong analytical ability
- Proficient in Microsoft Excel and knowledgeable in Microsoft Word
- Excellent organizational and problem solving skills
- Demonstrates the ability to establish priorities in a fast-paced, multi-task environment
- Demonstrates the ability to work effectively with diverse teams
- Experience using Merchandise Planning system preferred
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Job Purpose:
- Re-forecasts financial projections based on changes in business strategy, business climate and receipt flow
Responsibilities:
- Manages monthly core vendor performance and assist merchants in evaluating issues and opportunities
- Supports VP and Merchandise Product Directors/Merchandise Managers with data and analysis; draw conclusions about opportunities and liabilities and follows through to execution
- Partners with Director of Planning, Buyers and Divisional Merchandise Managers to develop long-range seasonal targets; ensures division alignment to these goals
- Forecasts sales, markdowns, receipts and inventory to develop accurate buy meeting goals
- Re-forecasts financial projections based on changes in business strategy, business climate and receipt flow
- Maintains profiles of standard reports and continually ensures the merchants are maximizing the effectiveness of new tools
- Create seasonal, monthly and weekly plans and forecasts for sales, inventory, markdowns and gross margin. Monitor performance and partner with buying team to develop financial strategies to achieve plans.
- Initiate and develop actionable analysis to recap business by classification and subclass at a top-line as well as store level in order to partner with buying team to create strategies to drive sales and achieve gross margin profitability.
- Manage and update monthly open-to-buy.
- Recap business by classification, style, color and size and create best seller/hindsight reports on a weekly, monthly and quarterly basis to allow for thorough analysis of the business.
Education/Experience:
- Bachelor’s degree or a combination of education and equivalent work experience
- 3+ years of experience in merchandise planning or equivalent, preferably in a specialty retail environment
- Passion for numbers and product
- Strong analytical ability
- Proficient in Microsoft Excel and knowledgeable in Microsoft Word
- Excellent organizational and problem solving skills
- Demonstrates the ability to establish priorities in a fast-paced, multi-task environment
- Demonstrates the ability to work effectively with diverse teams
- Experience using Merchandise Planning system preferred
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Job Purpose:
The Territory Account Manager will respond to current and prospective customer inquiries regarding products, payment terms, orders, etc.
Responsibilities:
- Stay abreast of all competitor activity in a specific territory, including competitor’s product development, marketing activity, and customer solicitation.
- Collaborate with Territory Manager and customers in the territory regarding specifications, scope of work, product selection, and the bid process.
- Work very closely with the Territory Manager to develop business, define opportunities, and make quick and accurate decisions regarding potential sales.
- Regularly call on all glazing contractors in the territory to develop relationships, establish trust, and create opportunities for product sale
- Respond to current and prospective customer inquiries regarding products, payment terms, orders, etc.
- Prepare, process, review and monitor various documents, such as price quotes, job orders, etc.
Education/Experience:
- Bachelor Degree preferred
- Market knowledge of Internet Security, IT Data Networks and IT solution offerings
- Network of contacts in supported geographic market across the following business verticals: Healthcare, Manufacturing, Financial, Energy, Education, Retail and Service Providers (ISP, Cable & Telecom)
- Maintain current leading edge knowledge through continued product research and training
- Experience with Managed and Professional Services (I.T. hardware and software product knowledge a plus)
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Job Purpose:
The B2B Marketing Manager will provide short and long term market forecasts, reports, and trends to assist business development in the acquisition of B2B clients
Responsibilities:
- Oversee marketing lead generation
- Provide short and long term market forecasts, reports, and trends to assist business development in the acquisition of B2B clients
- Lead and ensure the consistency in the messaging, branding, content, and look-and-feel of all internal and external communications and marketing materials—coordinating and socializing with content, creative, sales and broader organization
- Perform industry and competitive analysis to inform the sales process and help positioning and messaging
- Oversee tracking and reporting on B2B marketing initiatives
- Create and implement integrated marketing programs, including all planning, coordination and optimization of campaigns
- Develop delivery service provider-facing programs and content that help maximize engagement and efficiency while creating brand advocates
- Ensure that our value proposition is effectively communicated (across marketing and sales materials including collateral, campaign creative, etc.) to resonate with the target audience and drive desired response/conversion
- Manage events and campaign logistics (internal and external)
- Manage marketing operations functions, research and management, systems support, budgeting and reporting/analysis
Education/Experience:
- Bachelor’s Degree and 5+ years marketing experience required; a minimum of 2 years of experience directly managing B2B Digital Marketing programs with proven ability to deliver consistently strong measurable results
- Strong financial and business acumen to recognize strategic opportunities for the brand.
- Dynamic, motivating, and entrepreneurial-minded with an internal drive to continuously hit goals and deadlines. Proactive mentality with curiosity and desire to learn.
- Exceptional organizational and project management skills, ability to manage multiple projects, ability to meet deadlines, and strong attention to detail
- Proficient computer skills in MS Office including Word and Excel and Powerpoint.
- Experience with salesforce to nurture, track and report on lead conversions
- Must be very comfortable with continuously changing opportunities and priorities
- Team player with ability to work cross-functionally
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Job Purpose:
The Retail Director will create and implement the vision for the retail customer experience by partnering with key stakeholders across the company
Responsibilities:
- Develop, implement and lead training programs for new and existing hires and oversee professional development for existing employees
- Create and implement the vision for the retail customer experience by partnering with key stakeholders across the company
- Own and monitor all KPIs related to retail stores
- Own payroll management, labor scheduling and budget management, including oversight of store P&L and distributing regular reports to senior management
- Partner with store managers to staff stores as needed and develop a pro-active recruitment plan
- Identify areas for improvement across all retail functions, i.e.: operational systems, processes and policies, customer service, etc.
- Source, recommend and organize rollout of all technological enhancements and best practices across all retail locations
- Partner with tech team on the development of digital tools to enhance customer experience
- Own necessary processes to ensure stores are PCI compliant
- Oversee retail loss prevention, shrinkage and aging report; identify challenges and opportunity to improve and minimize shrinkage
- Effectively manage time and create rotational schedule for visiting all stores regularly
Education/Experience:
- Bachelor’s Degree in relevant field
- 10-15 years of experience in retail management
- Proven leadership and professional development skill
- Strong analytical, organizational, decision making and problem solving skills
- Leadership to drive cross-functional partnerships and prioritize projects
- Ability to communicate with management and key stakeholders across the organization
- Proven ability to motivate teams and individuals to build the business
- Flexibility to split time between office and retail locations in various markets required
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Job Purpose:
Regularly achieves quality metrics by establishing, training and enforcing organization standards.
Responsibilities:
- Completes production plans by scheduling and assigning personnel; establishing priorities; monitoring progress; accomplishing work results; revising schedules; resolving problems; and reporting results of the processing flow on shift production summaries.
- Maintains production work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; recommending and implementing cost reductions; developing reporting procedures and systems; and facilitating corrections to malfunctions within process control points;
- Regularly achieves quality metrics by establishing, training and enforcing organization standards.
- Ensures operation of equipment by calling for repairs and evaluating new equipment and techniques.
- Provides manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data; answering questions and responding to requests.
- Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; and recommending and implementing change as appropriate.
- Leads or participates in projects as needed.
- Maintains a safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources. Promotes and maintains compliance with established policies and procedures.
Education/Experience:
- University Degree in a related field or a minimum of 7 years of manufacturing work experience
- Previous leadership/supervisory experience in a manufacturing environment
- Excellent communication skills, both written and verbal, in order to communicate ideas, needs and direction to all levels of the organization
- Basic computer skills in Microsoft Excel, Word and Outlook
- Attention to detail and results-oriented
- Ability and willingness to receive instruction in supervision, leadership and human relation skills
- Ability to work overtime as needed
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Job Purpose:
The Processing Manager will be responsible for being a productive team member of the core management group of the plant and contribute to long term strategic planning for the operation.
Responsibilities:
- Developing and administering procedures to ensure a safe and positive working environment
- Establish an organized and systematic approach to the operational needs, equipment, training, etc
- Responsible for being a productive team member of the core management group of the plant and contribute to long term strategic planning for the operation.
- Participate in developing and managing the operational budget for the plant
- Continually identify, plan, and initiate methods to improve productivity, quality, and reduce cost in the operation
- Provide operational direction and leadership to supervision and the hourly workforce. Define operational methods and develop supporting operational procedures
- Work with the Human Resources department to identify the training needs of the operation and deliver appropriate training to maintain a competent and motivated workforce; provide for employee cross training
Education/Experience:
- Bachelor’s degree in a technical field and/or equivalent combination of education and work experience.
- Seven to ten years’ experience in a metals manufacturing environment or related industry.
- Five to seven years supervisory/leadership experience in a related manufacturing environment.
- Demonstrated abilities in planning, delegation, communications, problem solving and decision making
- Experience in cost reduction through process improvements, and project management
- Experience with accident prevention and risk minimization
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Job Purpose:
The Channel Marketing Manager will develops and launches promotional activities and demand generation campaigns
Responsibilities:
- Create and implement promotional programs by segment and obtaining the highest ROI/top line sales.
- Develops and launches promotional activities and demand generation campaigns.
- Event strategy and execution, development of content, ownership and coordination of resources in conjuction with Brand Management. This includes webconferences, targeted customer events, sponsorships, tradeshows, as well as internal and partner events.
- Assists in the development and execution of the Channel Marketing Plan.
- Work with Channel Director and Product Management to implement product launch strategies as well as pricing and promotion strategies to ensure sell-through and cross sell opportunities.
- Leverages cross-functional teams, as well as contractors, to effectively execute marketing activities.
- Identifies and develops customer case studies, success stories and wins for internal newsletters and trade press.
- Develop sell-through programs for selling organization (both inside and outside sales) that drives penetration for the products.
Education/Experience:
- BSc. in Marketing or related field
- 4-6 years work experience in marketing, sales or training
- Extensive experience in all aspects of developing and maintaining marketing strategies to meet organizational objectives
- Strong understanding of customer and market dynamics and requirements
- Willingness to travel and work in a global team of professionals
- Strong persuasive selling skills
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JOB SUMMARY
A multinational pharmaceutical is currently in need of a Distribution Manager to oversee the proper scheduling and routing of deliveries based on specified targets. He/she is also responsible in ensuring efficient and timely delivery of goods to customers while maintaining a low distribution cost. He/she must also manage customer priorities and requests to satisfy customer requirements.
RESPONSIBILITIES
- Ensures timely and accurate delivery of products based on sales orders of customers.
- Analyzes stock movements and inventories to be able to effectively plan the dispatch of stocks.
- Responsible in managing distribution costs and in ensuring that the cost is kept on a minimum level.
- Responsible in ensuring that the appropriate volume of products are received and distributed to clients in an accurate and timely manner.
- Responsible in utilizing information systems that will document, maintain and store appropriate volume of products.
- Observes the highest standards of customer service by immediately attending and resolving customer issues before dispatch of products.
- Develops and implements business process initiatives to optimize operations in accordance with overall business objectives.
REQUIREMENTS
- Requires a BS in Supply Chain, or Business or equivalent experience
- Minimum of five years experience in warehousing operations.
- Requires a minimum of 3 to 5 years of supervisory experience in an FMCG environment.
- Excellent computer skills are a must.
- Good math and analytical skills. Good written and verbal communications skills and negotiation skills.
- Must have a proven track record in achieving measurable results in a similar environment
- Must have a proven track record in developing a strong culture and team
- Must be knowledgeable regarding warehousing operations, movement and control of inventory, shipping and receiving, and freight management.
- Must be adept at problem solving, and developing solutions to achieve desired results
- Must have strong organizational and interpersonal skills.
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Job Purpose:
The Distribution Operations Supervisor will manage the workflow of several departments in conjunction with individual department supervisors
Responsibilities:
- Manage the workflow of several departments in conjunction with individual department supervisors
- Develop and maintain accuracy standards to ensure unit inventory integrity
- Align with business partners to resolve issues and ensure efficient service
- Ensure dynamic staffing to meet company goals
- Leads direct reports to achieve unit goals in accordance with Company policies and practices
- Increase associate engagement by developing and communicating a clear vision
- Maintaining open communication by setting clear objectives and removing barriers
- Develop an effective staff through coaching and performance feedback
Education/Experience:
- Bachelor’s or advanced degree
- Prior experience managing teams in a distribution warehouse environment
- Working knowledge of automated distribution and warehouse systems
- Strong interpersonal communications skills
- Strong written/oral communication and organizational skills are required
- Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
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Job Purpose:
The Channel Marketing Manager will develops and launches promotional activities and demand generation campaigns
Responsibilities:
- Assists in the development and execution of the Channel Marketing Plan.
- Work with Channel Director and Product Management to implement product launch strategies as well as pricing and promotion strategies to ensure sell-through and cross sell opportunities.
- Leverages cross-functional teams, as well as contractors, to effectively execute marketing activities.
- Identifies and develops customer case studies, success stories and wins for internal newsletters and trade press.
- Develop sell-through programs for selling organization (both inside and outside sales) that drives penetration for the products.
- Create and implement promotional programs by segment and obtaining the highest ROI/top line sales.
- Develops and launches promotional activities and demand generation campaigns.
- Event strategy and execution, development of content, ownership and coordination of resources in conjuction with Brand Management. This includes webconferences, targeted customer events, sponsorships, tradeshows, as well as internal and partner events.
Education/Experience:
- BSc. in Marketing or related field
- 4-6 years work experience in marketing, sales or training
- Extensive experience in all aspects of developing and maintaining marketing strategies to meet organizational objectives
- Strong understanding of customer and market dynamics and requirements
- Willingness to travel and work in a global team of professionals
- Strong persuasive selling skills
Method of Application
Qualified and interested candidates can send their CVs to: cv@bestsearchrecruitment.com
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