• Vacancy in an ICT/Telecommunications Firm via Box and Cedar

  • Posted on: 14 October, 2015 Deadline: 30 November, 2015
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  • Box and Cedar is recruiting on behalf of its client, an  ICT/Telecommunications firm to fill the position below:

    IT Training Academy Manager


    Job Duties / Responsibilities Accountabilities


    • Grow, develop & manage all units in the Academy: ILT, e-learning, Recruitment
    • Ensure appropriate competencies & build team for optimal effectiveness & productivity
    • Ensure attainment of financial & non-financial targets
    • Ensure excellent customer knowledge, care (CRM) & value delivery
    • Ensure development & delivery of proactive market changing initiatives & offerings
    • Ensure awareness of market trends, competitor activity, Academy’s positioning & offerings & respond appropriately
    • Ensure development & growth of formalized loyalty program
    • Ensure the active engagement of strategic value adding partnerships and collaboration
    • Ensure effective use of value-adding technology-enabled tools
    • Grow the Academy's brand & position optimally across West Africa
    • Position the Academy as the Industry’s trusted learning & resourcing advisor
    • Deliver distinctive value


    • Ensure an annual calendar of courses that is relevant & appealing to the market, effectively priced & optimally publicized
    • Ensure a strong faculty of facilitators with no single point of failure: ensure effective development & required availability
    • Ensure excellent course delivery, ambiance, service & experience
    • Ensure excellent passing scores for examined courses
    • Ensure excellent & well balanced partner TOR & management to attain the cost-effective high quality materials & other inputs & position the Firm as the preferred partner with our partners


    • Ensure development of well profiled high quality database of IT & Project Management skills
    • Ensure excellent turnaround time & high success rate (>80%) of recruitment /outsourcing briefs
    • Ensure effective liaison & leverage of recruits
    • Ensure effective management of outsourced staff


    • Ensure the development of timely high quality cutting edge offerings
    • Ensure excellent creative input, attention to detail & functional outputs

    Minimum Qualification

    • A good First Degree
    • IT professional certifications, PMP or Prince2


    • 3-5 Years

    Knowledge & Skills:

    • Strong presentation skills
    • Good project and time management skills
    • Good interpersonal skills
    • Ability to negotiate and persuade
    • Attention to details
    • Creativity

    Method of Application

    Interested and qualified candidates should visitBox & Cedar Career Page

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