• Job Vacancies in a Courier Company via StreSERT Services Limited

  • Posted on: 16 October, 2015 Deadline: 25 October, 2015
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  • StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved. Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.

    Operations Supervisor

     

    A Lagos based courier company with fleet of bikes requires the service of an Operations Supervisor who will be responsible for the daily operations and supervision of the business. The ideal candidate must have been in a similar role for the past 5 years (at least). 

    JOB SUMMARY 

    The Operations Supervisor is responsible for ensuring efficient functioning of the courier unit by planning, managing couriers as well as resolving customers’ issues, complaints and escalations. 

    RESPONSIBILITIES  

    • Workflow Management; establishes internal guidelines and procedures for the operations department to ensure high performance from the department
    • Implements adequate workflow systems, monitoring mechanisms, and control mechanisms to ensure the expected service levels are delivered
    • Takes total charge of the mail room; Plans and assigns route for the couriers as per the load as well as coordinate all deliveries to the client within the estimated time of delivery
    • Handles customers incidents and complaints related to his/her team and handles escalations (if any)
    • Monitors the daily operational transactions, checks pending deliveries and pickups and takes corrective action accordingly
    • Ensures all bulk shipments are delivered within the Estimated Delivery Time; Monitors transit time performance against actual performance targets
    • Modifies department work plans according to changes in operations such as leave, or a heavy workload
    • Interacts with various business units (Customer Service, Operations, Logistics & Cargo) to plan and execute Client requirements
    • Develops and implements required procedures and policies in order to continuously improve operational efficiency in courier service
    • Financial responsibility for revenue growth, cost control, debt collection and overall responsibility for budgetary deliverables in courier operations
    • Market intelligence gathering through monitoring competitor activities and generation and analysis of reports pertaining to the same
    • Ensures that operational procedures are in place to ensure safe collection and dispatch of customer’s items and maintenance of data and records thereof
    • Ensures service levels in terms of delivery and collection are met through monitoring of service levels returns
    • Ensures proper resource utilization and rationalization including human resource and the required work tools
    • Maintains Proof of delivery (POD) management and imputation on excel sheet
    • Participates in budgeting and budget implementation process for the courier services business
    • Mentors operations team and provides ‘hands-on’ technical leadership as required

    QUALIFICATION

    • Bachelor Degree (minimum of second class lower)
    • Membership of Nigerian Institute of Logistic (will be advantage)
    • Must be computer literate with good practical knowledge of MS Word and Excel
    • Minimum of 5 years professional experience courier/logistics/haulage management 

    SALARY 

    Salary is commensurate with industry standards

    Send applications and CVs to ‘recruitment@stresertservices.com’ using ‘LCS’ and the name of the courier company you have worked before as subject before 25th October 2015. E.g ‘LCS – Transit’

    go to method of application »

    Courier Dispatch Riders

     

    RESPONSIBILITIES  

    • Transport and receive/deliver items quickly by motorcycle (Items can include packages/document
    • Record and maintain all dispatch documents (such as dispatch log book records and consignment notes)
    • Sign for packages on collection from client/mailroom and get an appropriate person to sign for it upon delivery
    • Ensure motorcycle is roadworthy and abide by the required HSE rules  for riding motorcycle
    • The rider will be responsible for educating customers on specified products of the company
    • Verification of addresses for clients 

    JOB REQUIREMENTS 

    • Possess valid riders permit
    • Good driving record and familiar with Lagos and Ogun State route
    • Preference for applicant staying in Ogudu/Ojota axis and environ
    • Must enjoy motorcycling and be a skilled rider
    • Must be physically fit, able to read and write
    • Highly professional and able to work independently
    • Ability to adhere to deadlines and work under pressure
    • Polite and able to get along with people
    • Have good literacy and numeracy skills for delivery and expenses records
    • Have the ability to read and follow guides, plan and learn route 

    SALARY 

    Salary is commensurate with industry standards

    Send applications and CVs to ‘recruitment@stresertservices.com’ using ‘CDR’ and the name of the courier company you have worked as subject before 30th October 2015. E.g ‘CDR – Transit’

    Method of Application

    Interested and suitably qualified candidates should check preferred Job Details for Method of Application.

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