New Job Opportunities at MainOne Cable

Responsibilities:   
The Data Centre Service Coordinator will be responsible for the maintenance of the Data Centre White Space area and manages customer service delivery in the Data Centre. DCSC specializes in the execution of tactical plans for the data centre services to ensure continuity of operations for the organization. He/She will be required to plan, design, manage and support the white space infrastructure.
 
Key responsibilities will include to;

• Ensuring a consistent client experience in providing DC Services
• Following and executing best practices linked to ITIL disciplines
• Understanding of Service Level Agreements (SLA) for clients in the facility
• Responsible for coordinating on-boarding activities for clients, and executing client setup/configurations
• Managing and coordinating of Client rack installations, power up and interconnectivity
• Active participant in the Change Advisory Board (CAB)
• Responsible for planning and coordination and execution of Change Records (CR) as it relates to Data Centre Space, power and cooling management
• Responsible for client expectation management
• Providing support to Operations Centre (NOC)/Service Desk initiatives and providing assistance for client communications
• Contributing, creating, and updating Standard Operating Procedures (SOP) documentation and reporting periodically
• Identifying and recommending automation, process improvements, and identifying opportunities for increased reliability and a better client experience
• Reviewing and reporting on daily operational logs with Data Centre Manager
• Performing other duties as requested by the Data Centre Manager
• Ensure timely reporting and escalation of faults to designated persons (suppliers / internal stakeholders).

Supervision   
To work directly under the supervision of the Data Centre Operations Manager (DCOM)

Contacts:   
NOC Operations Engineers, Technical Solutions, DC Facilities Team, Data Centre Operations Manager (DCOM), Third party service providers, DC Colocation Clients

Qualifications, Skills & Competencies

• A good Bachelor’s Degree in Electrical Engineering, Computer
• Science/ Engineering with at least 5 years industry experience.
• ITIL® qualification and practical knowledge will be an advantage.
• Demonstrates proficiency in the use of MS Office suite, including Visio
• Exposure to formal project delivery methodologies
• Strong organizational and time management skills
• Customer service, focused on overall client satisfaction
• Ability to work within a deadline-oriented team environment, to prioritize work, and ability to work independently
• Strong analytical skills and motivation, together with the ability to multi-task
• Ability to recognize, diagnoses, and solve problems without undue assistance
• Strong written and verbal communication skills, which include the ability to prepare reports and format documents, and client correspondence
•  Strong operations and technology acumen
• Excellent attention to detail, aligned to strong verbal and written capacities

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Responsibilities:   
The Multi Skilled Engineer will be responsible for the Data Centre physical infrastructure both for the White Space area and also the other supporting Infrastructure. He/She will maintain various sub-systems of the BMS like Chillers, PACs, Electrical Transformers & distribution panels, DG. He also needs to work on systems like BCPM etc. to monitor power consumption by Racks/ IT load.
 
Key responsibilities will include to;

• A thorough understanding of electrical systems for large campus right from the supplier to the respective operational floor
• Thorough understanding of HT & LT electrical distribution systems and large capacity UPS systems
• Knowledge and Experience handling HT & LT control panels, LT & HT switch gears, CT’s, AVR’s, etc.
• Operations and maintenance of HT DG systems
• Operations and maintenance of UPS systems
•  Good working knowledge of HVAC systems namely Chillers, PAC’s,DX type units etc.
• Capable of creating & understanding SLD’s
•  Capable of handling expansion projects in line with the customer requirements
• Excellent logical reasoning and trouble shooting skills
• Plan & execute all preventive maintenance schedules
• Maintain adequate records for undergoing operational audits both internal as well as external
• Handle all kinds of Non-IT electrical provisioning for end customers within the shortest timelines
• Evaluate new products and technologies
• Through understanding of Energy Management and ensure optimal usage of power from the Grid
•  Innovate, Implement and practice energy savings and reduce the cost of operation
• Operation report review, weekly, Monthly.
• Expansion design ability and Space planning and allocation
• Excellent second level ability to troubleshoot Mechanical and Electrical systems faults within the DC infrastructure.
• Capacity planning and Upgrade; ability to plan and upgrade systems within the infrastructure.
• For the purposes of quality assurance, you will support and ensure that all applicable security standards – including the PCI Data
• Security Standard (PCI DSS) are duly complied to.

Supervision   
To work directly under the supervision of the Data Centre Facility Manager

Qualifications, Skills & Competencies

• B-Eng. Electrical or Mechanical Engineering
• Facility Management qualification will be added advantage.
• At least 3-5+ years of exposure working in large campus/Data center establishments
• Technical Knowledge of various Electrical Distribution and sub systems, HT DG, Large Chillers, PACs.
• Microsoft Windows XP/Vista/7
• Microsoft Office Tools (Word, Excel, Outlook).
• Cost conscious professional, successfully exhibiting excellence in significant savings through effective execution and evaluation of projects.
• Strong team player
•  Strong organizational skills and innovative problem solving abilities.
• Good communication & interpersonal skills, multitasking with an ability to interact with a wide range of people and be a Good Team player.
• Have a positive frame of mind and be open to acquiring new skills
• Good communication skills both written and verbal
• Capable of handling customer queries related to Non-IT systems
• Capable of handling customer queries related to Non-IT systems
• Documentation and Reporting.

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Responsibilities:   
The Electrical Engineer will be chiefly responsible for supervising and monitoring daily project Electrical works as assigned by the GM. Site and reporting work progress including performing quality checks and controls. 
 
Key responsibilities will include to;

• Supervision of Mechanical & Electrical Works
• Monitoring & reporting daily Mechanical and Electrical (M&E) work activities on site
• Keep track of installations & ensure alignment with approved design drawings
• Ensure quality of work, terminations, piping, cable lugs etc. with great attention to detail
• Ensure quality of materials for conformance with approved specifications and regulations
• Supervising tests of materials including ATP (Acceptance Test Procedures) and FAT (Factory Acceptance Tests)
• Keep custody of printed maintenance drawings
• End to end project management and delivery (Initiation, Planning, Implementation, Quality Control & Reporting, Documentation & Closure) of assigned projects and in line with overall business goals
• Other responsibilities as assigned by Head Capital Projects.

Supervision   
To work directly under the supervision of the GM Capital Projects

Contacts:   
Project Management Officer, Other Project engineers/PMs, Technical Projects Supervisor, Facilities engineers, Procurement, Technical team

Qualifications, Skills & Competencies

• B.Sc Electrical Engineer/Other relevant fields
• (Minimum 4-6 years in Electrical Power Systems) with a track record of site supervision experience.
• Project Experience including supervision of (Mechanical & Electrical) M&E works
• Great attention to detail
• Proficiency in MS-Visio/AutoCAD
• Organization, planning and budgeting skills
• Good knowledge of telecoms network quality standards and support infrastructure.
• Business process design and development skills
• Report writing skills
• Strategic thinking and problem solving skills
• Strong communication, negotiation and persuasive skills
• Very strong Project Management skills
• Strong ability to work under pressure, multitask and meet tight deadlines

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Responsibilities   
The Transmission Engineer will be responsible for the operations of the SDH components in the Main One Optical Transmission Network interfacing with the terrestrial and transoceanic fibre optic cable systems.

Specifically his/her responsibilities shall also include:

• Co-ordination of site surveys for PoPs and the planning of new equipment cabins and towers
• Overall project planning, delivery and update of the milestone project plan
• Provide support as delegated on  last mile connections, including microwave radio technology deployment
• Interpretation of MW Link Budgets
• Support the team in the planning, dimensioning and implementation of optical SDH transmission equipment
• Work directly with Vendor support to manage the Optical Transmission Network (OTN).
• Coordinate and manage equipment installation services, OTN component vendors and schedules
• Report on capacity, inventory and utilization of applicable transmission and carrier equipment configurations. Provide detailed engineering documentation to support and ensure the success of required projects. This will involve site surveys, gathering of field data and generating reports on current capacity and database
• Supporting the effective management and documentation/ assignment  of infrastructures /Facility space, Racks, ports in POPs
• Conducting Link budget and SLA validations on vendor reports before service request order is released to the Provisioning  team in other to achieve the expected turnaround time and bench marked quality of service
• Provide the required support to escalated issues from Operation and Vendors
• Allocation and documentation of Frequency sub band and channels to Provisioning and operation team against interference and operational issues
• Effective management and  generation of upgrade/switching licenses to meet customer requirements

Qualifications, Skills  & Competencies:   

• A Bachelor’s Degree or Equivalent in Information and Communications Technology or Engineering
• At least 2-3 years’ experience in the configuration, operations and maintenance of optical fiber SDH transmission equipment
• A working knowledge of microwave transmission and must have undergone a basic training in optical networks and SDH/PDH/IP networks
• Knowledge of SDH quality of service and network management concepts is necessary
• SDH OTN knowledge and/or experience working in a telecommunications environment
• Ability to interpret topography, network design maps and CAD Designs
• Knowledge of a vendor network management system
• Good oral and written communication skills
• Time management skills
• Team work abilities
• Ability to work well under pressure
• Solid foundation in electronics theory
• Demonstrated mastery of telecommunication industry standards, dimensioning transmission network element systems, ITU, and ANSI/ETSI etc.

Demand on the job   

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work under minimal supervision
• May be required to travel out of station