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StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved.
Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competencies to proffer the needed solutions.
Our client is one of the leading credit bureau companies in Nigeria. As a result of growth, they require the service of a relationship officer.
The role will be an interface between the company and its Members/ Data Providers. Must have an excellent rapport and develop relationship with Members/ Data Providers. Activities are conducted with the objective of increasing the amount of sales with the present Members and identifying and acquiring new business from potential Members/ Data Providers.
- Identify and acquire new customers
- Execute customer relationship plans
- Build and maintain relationships with bureau subscribers to ensure customer satisfaction
- Ensure optimal customer service experience at every client interaction
- Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
- Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers
- Achieve revenue targets across different product/ service offerings by the company.
- Introduce new service offerings to customers
- Any other duties of similar responsibilities assigned from time to time.
- Minimum of a university degree in a numerate of semi-numerate discipline.
- 2 - 3 years post qualification experience as a relationship officer/customer service executive preferably in the financial services sector.
- Must have good knowledge of MS Office.
- Excellent communication and interpersonal skills
- Good customer service skills
- Good planning and organizing skills with an eye for detail.
- Excellent negotiation skills.
- Excellent listening skill; Must be detailed to the later
Method of Application
Qualified candidates forward passport picture and CV’s to ‘firstname.lastname@example.org’ using ‘Relationship Officer’ as subject of mail. Incorrect titled applications will not be opened. Only applicants with passport pics and CV will be invited for interviews. Application closes 9th September, 2015.