You are on MyJobMag Nigeria. Go to MyJobMag Nigeria instead.
  • Job Opportunity at Hill+Knowlton Strategies

  • Posted on: 1 September, 2015 Deadline: 9 September, 2015
  • View Jobs in Consulting View All Jobs at Hill+Knowlton Strategies
  • Subscribe to free job alerts
  • Hill+Knowlton Strategies is a leading international communications consultancy that recently expanded its physical footprint in Africa with the launch of a new office in Lagos, Nigeria. Hill+Knowlton offers a full suite of communications services including corporate communications, marketing communications, internal rommunications. investor relations. sports marketing and sponsorship. digital communications, issues and crisis consultancy and public affairs.

    Help Desk Technician


    Position Scope
    The Help Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing. documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person. hands-on help at the desktop level.

    Key Responsibilities

    • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
    • Document all pertinent end user iclentification information, including name, department, contact information and nature of problem or issue.
    • Build rapport and elidt problem details from help desk customers.
    • Prioritize and schedule problems, escalate problems (when required) to the appropriately experienced technician.
    • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
    • Apply diagnostic utilities to aid in troubleshooting.
    • Access software updates. drivers. knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
    • Identify and leam appropriate software and hardware used and supported by the organization
    • Perform hands-on fixes atthe desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
    • Install anti-virus software.
    • Performing preventative maintenance, including checking and cleaning of workstations, printers and peripherals.
    • Test fixes to ensure problem has been adequately resolved.
    • Perform post-resolution follow-ups to help requests.
    • Develop help sheets and frequently asked questions lists for end users.

    Desired Skills & Qualitications

    • At least 2 years' experience in a busy ICT driven environment
    • System Administration, LAN knowledge, Servers, Networking knowledge including Hardware Configuration. Maintenance, Network Performance Tuning and proficiency in Macintosh OS X will be an added advantage.

    Method of Application

    To apply for this position. kindly follow this link before September 9, 2015. Only shortlisted candiclates will be contacted. Canvassing will leadto automatic disqualification from the recruitment process.

    Have you ever needed salary data to make informed career decisions? Introducing, a platform that crowdsources salary data in Nigeria and we will love your input. Join MySalaryScale.
  • ❮ Back to All Jobs
  • Know more about Hill+Knowlton StrategiesSimilar Jobs
  • Search for jobs by keyword
  • Job Vacancies at Whytecleon Limited
  • IT Account Manager at WOW Jobs
  • Front Desk Officers at Integrated Corporate Services Limited (ICSL)
  • Business Development Associates at Cumbrian Consulting
  • Fresh Jobs at Lorache Group
  • Brand and Marketing Manager at Workforce Group
  • Company Secretaries at Oscar Temple
  • Retail Operations Manager at Platinum Careers
  • Filter Jobs
  • State | Search by region instead




    Also include jobs without defined experience

    Job Title

Display your company or industry jobs on your website or blog Get Started
  « 1 Recently Viewed Job
Send your application through

Yahoomail Gmail Hotmail