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The Foundation for International Community Assistance (FINCA International) is a non-profit, microfinance organization, founded by John Hatch in 1984. Sometimes referred to as the "World Bank for the Poor" and a "poverty vaccine for the planet", FINCA is the innovator of the village banking methodology in microcredit and is widely regarde...
Essential Duties:
- Provide excellent customer service to all current and prospective client, even among peak hours
- Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives
- Provide product and account information to clients
- Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns
- Recommend prospective clients to AROs and Savings Representatives for initial processing
- Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field
Qualifications and Experience:
- HND or BSC level of education
- Minimum 3 years of experience, preferably in banking or retail services
- Basic mathematics, business acumen and analytical skills
- Proficiency in Computer Applications Excel /Microsoft Office and data entry skills
- Fluency in English required, Igbo or other local language skills strongly desirable.
Candidate Profile:
- Oriented towards high-quality and friendly customer-service standards
- Ability to anticipate, understand and respond to customer needs and an effectively communicate benefits of FINCA’s products and services
- Willingness to relocate to Owerri, Nigeria
- Highly attentive to detail with excellent organizational and documentation skills
- Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
- Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work
Essential Duties:
- Provide excellent customer service to all current and prospective client, even among peak hours
- Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives
- Provide product and account information to clients
- Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns
- Recommend prospective clients to AROs and Savings Representatives for initial processing
- Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field
Qualifications and Experience:
- HND or BSC level of education
- Minimum 3 years of experience, preferably in banking or retail services
- Basic mathematics, business acumen and analytical skills
- Proficiency in Computer Applications Excel /Microsoft Office and data entry skills
- Fluency in English required, Igbo or other local language skills strongly desirable.
Candidate Profile:
- Oriented towards high-quality and friendly customer-service standards
- Ability to anticipate, understand and respond to customer needs and an effectively communicate benefits of FINCA’s products and services
- Willingness to relocate to Owerri, Nigeria
- Highly attentive to detail with excellent organizational and documentation skills
- Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
- Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work
To apply for this position, click here
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