• Customer Care Officers at Finca International

  • Posted on: 18 August, 2015 Deadline: 28 August, 2015
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  • FINCA is recruiting for highly-motivated and customer-service oriented Customer Care Officers who thrive in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. Customer Care Officers reports to the Banking Services Supervisor at the branch level and are responsible for ensuring a quality customer experience, receiving and opening accounts for clients into the banking hall and implementing the front office administrative activities.

    Customer Care Officers


    Essential Duties:

    - Provide excellent customer service to all current and prospective client, even among peak hours

    - Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives

    - Provide product and account information to clients

    - Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns

    - Recommend prospective clients to AROs and Savings Representatives for initial processing

    - Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field

    Qualifications and Experience:

    - HND or BSC level of education

    - Minimum 3 years of experience, preferably in banking or retail services

    - Basic mathematics, business acumen and analytical skills

    - Proficiency in Computer Applications Excel /Microsoft Office and data entry skills

    - Fluency in English required, Igbo or other local language skills strongly desirable.

    Candidate Profile:

    - Oriented towards high-quality and friendly customer-service standards

    - Ability to anticipate, understand and respond to customer needs and an effectively communicate benefits of FINCA’s products and services

    - Willingness to relocate to Owerri, Nigeria

    - Highly attentive to detail with excellent organizational and documentation skills

    - Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity

    - Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work

    Method of Application

    To apply for this position, click here

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