• Job Opportunity at Trend Micro

  • Posted on: 5 August, 2015 Deadline: Not Specified
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  • Trend Micro Incorporated, a global cloud security leader, creates a world safe for exchanging digital information with its Internet content security and threat management solutions for businesses and consumers. A pioneer in server security with over 20 years experience, we deliver top-ranked client, server and cloud-based security that fits our customers’ and partners’ needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology, products and services stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit www.trendmicro.com

    Sales Engineer

     

    The SE will act as a technical bridge between our product teams and field sales teams by driving the creation of high quality content in the following areas:

    • Powerpoint and white board presentations 
    • Competitive Intelligence
    • Demo and POC templates and scripts
    • Deployment Best Practices
    • Whitepapers and Technical Note

    Duties & Responsibilities:

    The SE will be involved in technical engagements from the pre-sales phase to deployment phase, which includes:

    • Deliver Pre sales support across the Trend product lines 
    • Designing solution and high level architecture
    • Providing consultative product and solution expertise
    • Delivering training
    • Installing and configuring Trend Micro solutions (both POC and Post sales) 
    • Identifying system integration requirements and working with in-house professional services and / or outside system integrator partners to deliver integration solutions
    • Working with company support personnel to ensure ongoing quality support
    • Collaborating with the product application development team to identify and realise technical improvements to the product
    • Contribute to departmental best practices, strategies, methodologies and documentation, for increased efficiencies.

    Qualifications/Professional Certifications:

    • 5+ years SE experience and/or professional services experience required
    • 5+ years’ experience with Microsoft Windows and Linux Host / Server Operating Systems including system security.
    • 5+ years’ experience in computer software or systems including security products (Malware detection, Intrusion Detection, Content Security)
    • Strong IP networking solution knowledge and skill set (e.g. Cisco CCNA, CCNP or equivalent)
    • Strong knowledge of virtualisation technologies (VMware vSphere)
    • Certified Information Systems Security Professional (CISSP) certification
    • Strong knowledge of enterprise security technologies
    • Working knowledge of Gateway Security (e-mail and Web security)

    Experienced Required:

    Core Skills:

    • Strong multi-tasking and problem resolution abilities 
    • Ability to read and interpret network sniffer output (for example pact files) 
    • Ability to effectively and efficiently instruct and guide customers on-site, online, and via telephone is essential
    • Ability to manage own time effectively is a requirement for success
    • Quick learner with desire to learn new tools and techniques
    • Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients
    • Moderate coaching and mentoring skills are essential
    • Presenting to a large group / audience at shows and other event

    Experience

    •  Requires Degree or equivalent combination of education and experience in information security software or systems.
    • Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products
    • Must be able to provide software/network troubleshooting on complex technical issues

    Method of Application

    To apply for this position, click here

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