• Current Job at FMC Technologies, Inc.

  • Posted on: 4 August, 2015 Deadline: Not Specified
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  • FMC Technologies, Inc. (NYSE: FTI) is a leading global provider of technology solutions for the energy industry. Named by Forbes® Magazine as one of the World's Most Innovative Companies in 2013, the Company has approximately 19,500 employees and operates 30 production facilities in 17 countries. FMC Technologies designs, manufactures and services technologically sophisticated systems and products such as subsea production and processing systems, surface wellhead systems, high pressure fluid control equipment, measurement solutions, and marine loading systems for the oil and gas industry.

    IT Support Engineer II

     

    Responsibilities

    This role is responsible for overseeing IT related queries for FMC Nigeria and ensure effective communication between FMC Nigeria and IT Enterprise operation team

    Main Tasks

    Provide IT support for FMC Nigeria. Maintain and support IT equipment in meeting rooms and conference rooms. Support Computers, Printers and Mobile phones
    Maintain, update and track IT Assets according to the defined processes (Computers, Printers, Monitors, data accessories, Software, Network, and Server etc.)
    Provide training to end users (Induction training, SharePoint, including required adhoc training
    Ensure that Support tickets are handled according to defined support concept and support processes
    Provide feedback on areas that require further improvement within the department
    Provide required information to IT Enterprise Management team and Local Management team in creating AFE documents
    Assist the IT Enterprise operation team in daily operation. Ensure that FMC software and Hardware are used according to external and internal rules. Oversee Network services related to Nigeria in close operation with IT enterprise Network team
    Provide end user training according to FMC requirements to all supported end users in FMC Nigeria
    Prioritize and solve IT Tasks according to Defined Services, Processes, standards and policies for IT

    Requirements

    •Bachelor Degree in a related field
    •Must have 2+ Years IT professional experience. ITIL v3 Foundation certification is an added advantage
    •Strong knowledge about Workplace services
    •Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures
    •Strong Knowledge about IT Service Management and IT support processes with focus on Service request, Service Catalogue, Incident, Problem, Asset and Change
    •Strong Knowledge about how to use and utilize SCCM, Air watch, WebEx, Video conference, SharePoint, AD, UC, Service Manager, MS office applications
    •Strong knowledge about Services delivered by IT Enterprise operation
    •General good knowledge about IT infrastructure, hardware and software
    •Good knowledge about Project Management
    •Very Broad knowledge of IT Systems and IT Solutions
    •Strong problem Management knowledge and actively perform the role as Problem Analyst

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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