• Career Opportunities in a Five-Star Hotel

  • Posted on: 4 August, 2015 Deadline: Not Specified
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  • A five-star hotel in Abuja requires candidates with suitable qualifications for the following positions:

    SALES AND MARKETING MANAGER

     

    Reporting to the General Manager, the Sales and Marketing Manager is expected to:

    • Develop and implement marketing and sales strategies that support achievement of the Hotel's goal.
    • Create and implement marketing strategies which are designed to increase awareness in the local market.
    • Develop and implement public relations and advertising campaigns.
    • Develop and implement annual sales goals for sales teams which are aligned with the Hotel's overall revenue goals.
    • Negotiate contracts with key customers.
    • Prepare the operating budget for sales and marketing.
    • Participate in the development and implementation of business strategies for the hotel which are aligned with brands overall mission, vision, values and strategies.
    • Achieve market share and revenue goals by directing the group and transient sales and marketing strategies.
    • Maximize productivity by ensuring that sold business is aligned with the Hotel's yield management strategies.
    • Create 100% (One Hundred Percent) guest satisfaction.
    • Ensure that all staff maintain up to date administrative account of all sales activity and account information utilizing computerized data base system.
    • Represent the Hotel at relevant industry trade shows and events.
    • Ensure thorough understanding of all brand sales programme.

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    SALES AND MARKETING OFFICERS

     

    Reporting to the Sales and Marketing Manager, these officers are expected to:

    • Harness prospective leads to profitability.
    • Market and prospect business for the Hotel to maximize revenue and yield.
    • Maximize revenue by marketing the Hotel appropriately and ensure that current cost structures are reflected in the database.
    • Meet annual sales goals for the Hotel.
    • Ensure thorough understanding of all sales programme.

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    FRONT OFFICE MANAGER

     

    Repoting to the General Manager and will be responsible for the first contact point in the Hotel. The Front Office Manager is also expected to:

    • Participate in the development of business strategies which are aligned with the overall objectives of the Hotel.
    • Develop and implement business strategies for Front Office and Concierge that support achievement of the Hotel's goals.
    • Manage the operation of front Office and related areas.
    • Create lasting first impression by supervising Front Office areas and Concierge.
    • Prepare and analyse reports in order to develop an informative database for decision making and to communicate upcoming business throughout the Hotel.
    • Analyse business forecasts and schedules accordingly.
    • Ensure that Front desk officers handle billing and cash in accordance with Hotel's standards.
    • Plan and co-ordinate Hotel room activities by working closely with Sales,
    • Food and Beverage, ~ousekeeping and other Departments.
    • Create 100% guest satisfaction by providing Employees with the training and resources they need to maximize Employee engagement and deliver service and teamwork.
    • Oversee and participate in the prompt and courteous check-in and check-out of Customers.
    • Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies and procedures to achieve the overall objectives of this position.
    • At all times project a favourable image of the Hotel to the public.
    • Prepare annual budget, monitor achievement of budget and take corrective steps as appropriate.

    Method of Application

    All application should be addressed to the email: hotel.vacancy2015@yahoo.com

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