Career Opportunities in a Five-Star Hotel

Reporting to the General Manager, the Sales and Marketing Manager is expected to:

• Develop and implement marketing and sales strategies that support achievement of the Hotel's goal.
• Create and implement marketing strategies which are designed to increase awareness in the local market.
• Develop and implement public relations and advertising campaigns.
• Develop and implement annual sales goals for sales teams which are aligned with the Hotel's overall revenue goals.
• Negotiate contracts with key customers.
• Prepare the operating budget for sales and marketing.
• Participate in the development and implementation of business strategies for the hotel which are aligned with brands overall mission, vision, values and strategies.
• Achieve market share and revenue goals by directing the group and transient sales and marketing strategies.
• Maximize productivity by ensuring that sold business is aligned with the Hotel's yield management strategies.
• Create 100% (One Hundred Percent) guest satisfaction.
• Ensure that all staff maintain up to date administrative account of all sales activity and account information utilizing computerized data base system.
• Represent the Hotel at relevant industry trade shows and events.
• Ensure thorough understanding of all brand sales programme.

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Reporting to the Sales and Marketing Manager, these officers are expected to:

• Harness prospective leads to profitability.
• Market and prospect business for the Hotel to maximize revenue and yield.
• Maximize revenue by marketing the Hotel appropriately and ensure that current cost structures are reflected in the database.
• Meet annual sales goals for the Hotel.
• Ensure thorough understanding of all sales programme.

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Repoting to the General Manager and will be responsible for the first contact point in the Hotel. The Front Office Manager is also expected to:

• Participate in the development of business strategies which are aligned with the overall objectives of the Hotel.
• Develop and implement business strategies for Front Office and Concierge that support achievement of the Hotel's goals.
• Manage the operation of front Office and related areas.
• Create lasting first impression by supervising Front Office areas and Concierge.
• Prepare and analyse reports in order to develop an informative database for decision making and to communicate upcoming business throughout the Hotel.
• Analyse business forecasts and schedules accordingly.
• Ensure that Front desk officers handle billing and cash in accordance with Hotel's standards.
• Plan and co-ordinate Hotel room activities by working closely with Sales,
• Food and Beverage, ~ousekeeping and other Departments.
• Create 100% guest satisfaction by providing Employees with the training and resources they need to maximize Employee engagement and deliver service and teamwork.
• Oversee and participate in the prompt and courteous check-in and check-out of Customers.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies and procedures to achieve the overall objectives of this position.
• At all times project a favourable image of the Hotel to the public.
• Prepare annual budget, monitor achievement of budget and take corrective steps as appropriate.