• Several Job Positions at RS Hunter Limited

  • Posted on: 28 July, 2015 Deadline: Not Specified
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  • Established in 2008 with a clear vision “to be the preferred HR Business Partner”, our team has expertise in relevant areas which drives our approach to offer our clients value in developing their human resources and change management initiatives.

    At RS Hunter, we believe our clients have the resources, what we do is to galvanise, advice, and partner with our clients to understand the peculiarities of their businesses and then offer the best HR solutions and strategies that work.Our objective is to focus on creating an overall people driven value through training, expert HR advisory services and value enhancement to our clientsin small business medium sector range while providing support to larger organisations in the areas of recruitment and executive selection

    TICKETING CONSULTANT

     

    Job Description

    • Answer inquiries regarding such information as schedules, accommodations, procedures, and policies
    • Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries
    • Confer with customers to determine their service requirements and travel preferences
    • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations
    • Determine whether space is available on travel dates requested by customers, and assign requested spaces when available
    • Examine passenger documentation to determine destinations and to assign boarding passes

    Job Description

    Answer inquiries regarding such information as schedules, accommodations, procedures, and policies
    Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries
    Confer with customers to determine their service requirements and travel preferences
    Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations
    Determine whether space is available on travel dates requested by customers, and assign requested spaces when available
    Examine passenger documentation to determine destinations and to assign boarding passesJob Description

    • Answer inquiries regarding such information as schedules, accommodations, procedures, and policies
    • Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries
    • Confer with customers to determine their service requirements and travel preferences
    • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations
    • Determine whether space is available on travel dates requested by customers, and assign requested spaces when available
    • Examine passenger documentation to determine destinations and to assign boarding passes
    - See more at: http://jobhunter-ng.com/?job_listing=ticketing-consultant#sthash.qwLhVWN6.dpuf

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    RETAIL TRAVEL CONSULTANT

     

    Job Description

    • Selling all travel products, destinations and operators, face to face, via telephone or via email
    • Delivering the highest standard of customer service
    • Liaising with repeat, new and recommended clients, servicing their needs at the highest standards
    • Booking travel arrangements, packages, tailor-made and travel itineraries and Luxury Travel
    • Spending time to ensure the perfect travel arrangements are made for your client
    • Booking all products and destinations
    • Offering advice, using your previous travel industry experience and knowledge
    • Working well as a team player, and alone

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    Job PRODUCT DEVELOPMENT MANAGER

     

    Job Description

    • Assist with managing the product development process from the concept phase to the post-launch analysis phase.
    • Involvement in new product concept brainstorming meetings
    • Primary liaison with overseas vendors for Product Development
    • Negotiate pricing
    • Set up item number and other development information in item master while updating and maintaining it.
    • Ensure the accuracy of product and packaging samples and seek approvals required
    • Approves the final product
    • Guarantees deadlines are met to obtain samples for tradeshows & licensor.
    • Initiates collateral requests within the Creative Department and/or with outside service vendors.
    • Works with Quality Compliance department regarding compliance issues.

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    ACCOUNTANT

     

    Job Description

    • Prepares asset, liability, and capital account entries by compiling and analyzing account information
    • Documents financial transactions by entering account information
    • Recommends financial actions by analyzing accounting options
    • Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports
    • Substantiates financial transactions by auditing documents
    • Maintains accounting controls by preparing and recommending policies and procedures
    • Guides accounting clerical staff by coordinating activities and answering questions
    • Reconciles financial discrepancies by collecting and analyzing account information
    • Secures financial information by completing data base backups
    • Maintains financial security by following internal controls
    • Prepares payments by verifying documentation, and requesting disbursements
    • Answers accounting procedure questions by researching and interpreting accounting policy and regulations
    • Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions
    • Prepares special financial reports by collecting, analyzing, and summarizing account information and trends
    • Maintains customer confidence and protects operations by keeping financial information confidential
    • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
    • Accomplishes the result by performing the duty
    • Contributes to team effort by accomplishing related results as needed

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    Job CUSTOMER SERVICE EXECUTIVE

     

    Job Description

    • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
    • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications
    • Follow up to ensure that appropriate actions were taken on customers’ requests
    • Refer unresolved customer grievances or special requests to designated departments for further investigation
    • Operate as the lead point of contact for any and all matters specific to your customers
    • Build and maintain strong, long-lasting customer relationships
    • Develop a trusted advisor relationship with key customers, stakeholders and executive sponsors
    • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    • Forecast and track key account metrics
    • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
    • Assist with high severity requests or issue escalations as needed.

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    OPERATIONS SUPERVISOR

     

    Job Description

    • Lead and develop team leaders or travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimising performance
    • Proactively identify and implement solutions to constantly improve service levels and performance
    • Oversee the company’s local Call Management System to improve operations efficiency and optimise client service delivery.
    • Guide, rectify and lead the team to perform world class travel solutions
    • Handle the complete operations of the business including business development and revenue management
    • Provide management and motivation to the operations team.
    • Ensure a high level of cooperation/communication between teams, among the operations functions and with all functions in the organisation. (e.g. account management, finance, sales and IT)
    • Lead, coach, mentor and empower direct reports to meet the operational goals
    • Manage, motivate and provide direction to direct reports to achieve agreed targets.
    • Maximise team productivity through ongoing reporting, feedback and counseling
    • Goal setting, review and appraisal process of team leaders
    • Constantly drive direct reports to achieve their personal and team KPI’s. Monitor and provide feedback on a daily and weekly basis.
    • Complete monthly individual reviews with direct reports and frontline travel consultants covering their KPI’s and defining resulting action items and/or personal development plans.
    • Provide performance counseling where necessary, both reactively to improve performance and proactively to foster professional development.
    • Monitor and report on all issues pertaining to the operation, escalating and closing off all risks
    • Assist in the development of operational policies and procedures
    • Manage Client Service Levels
    • Provide the highest levels of service delivery to clients and stakeholders.
    • Manage daily service levels across all communications channels:
    • Telephone and email service factor monitored and met
    • Transaction processing time, i.e. Turnaround time -TAT
    • Online booking tool adoption and awareness
    • Ensure, in coordination with account management, that all team members are aware of client travel policy and service level requirements and participate in client meetings when required.
    • Ensure all transactions are charged and that open transactions are investigated and processed in a timely manner
    • Create a Customer First culture and manage culture Change
    • Provide and maintain a safe working environment, equipment and systems of work

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    SALES EXECUTIVE

     

    Job Description

    • Increase sales by establishing relationships with existing prospects as well as new potential customers to obtain their constant patronage
    • Responsible for closing orders by communicating with current prospects and new customer prospects to sell our existing product by creatively communicating its unique features and benefits
    • Provide feedback on existing product to Sales & Marketing Management for future modifications and enhancements
    • Achieve assigned orders and sales objectives
    • Always the organization in a positive, professional manner and thereby sell yourself, the company and our product.
    • Provide presentation/demonstrations on a regular basis to potential customers
    • Attend various trade shows, seminars and conferences to promote the Organization and its products

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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