• Entry-Level and Experienced Jobs at MTN Nigeria

  • Posted on: 24 July, 2015 Deadline: 6 August, 2015
  • View Jobs in ICT / Telecommunication View All Jobs at MTN Nigeria
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  • Join MTN if you want to be part of a company that leads the delivery of a bold new digital world to its customers. 

    At MTN, our people are our most critical competitive asset. We employ only the very best and invest in your growth and development. 

    If you are passionate about working for a brand that believes in the difference that people make and in delivering value to our customers, MTN is the place for you.

    CS Core Performance - Manager

     

    Job description    
    • Multi - technologies – 2G, 3G, LTE etc.
    • Multi - Vendor – Huawei, Ericsson, ZTE
    • Multi Services – Data, Voice,  VAS
    • Service and Technology Convergence- Voice, Data, VOIP, EPC etc.
    • MS environment
    • Multi-layer  Analysis of  Performance
    • Technology evolution path for GSM– 2.5G/3G (GPRS, UMTS)
    • Value Added Services and time to market
    • Manage and maintain relationships with internal stakeholders
    • Liaise with other network department (operations, Planning and implementation)
    • Carryout GSM Core  Network service and capacity audits and evaluations  identifying  and escalating congestion and impaired points  to respective Planning & Optimization units
    • Monitor Core Network performance KPIs with the aim of identifying poor performance and escalate/follow up with responsible cross functional teams to improve performance and give customers desired experience.
    • Coordinate KPI improvement recommendations to ensure timely intervention in the case of perceived degradation across Core TDM, IP & Signaling interfaces
    • Conduct capacity utilization analysis ensuring optimal allocation and utilization of deployed resources
    • Provide traffic growth trending  as a guide/input  to capacity forecasting and planning process
    • Analysis of SS7-ISUP & SIGTRAN information data for all interfaces and determine threshold breach  that may impact optimal performance of the signaling network
    • Trigger responsible Planning units, coordinate and ensure timely network optimization including  POI, Routing, traffic balancing and KPI improvement  across all interconnected  nodes
    • Ensure End to end Core Network Performance governance and vendor  management within the Managed Service Contract
    • Perform  Capacity monitoring/reporting quality indicators on own Nodes interconnection, POIs with PTOs and GSM operators
    • Analyze interconnect KPIs [ASR, ACD, NER] for A-interface, inter-MSC and POIs provide basis for optimization and interventions
    • Ensure roaming quality monitoring  to help  proactively reduce roaming challenges
    • IR21 roaming database audit and Roaming interconnection checks over GRX
    • Conduct post-implementation/optimization checks in conjunction with planning units to
    • Build and maintain knowledge repository of all capacity/network issues, optimization intervention and resolution details
    • Define network performance health pattern/benchmark with a view to managing distortion arising from introduction of new nodes or new technology
    • CS Core Performance Analysis
    • Interconnect Performance Analysis

    Job condition    
    • Normal MTNN working conditions
    • May be required to work extended hours
    • International and National travel   

    Experience:
    8 years’ experience which includes:
    • 5 years’ work experience in CS  core planning, optimization or Performance  in a GSM  environment
    • 3 years’ experience in Performance/quality assurance/planning of Core CS 
    • 2 years managerial/Supervisorial  Experience
    • Detailed knowledge of control and Access layer technologies with ability to evaluate protocol context and terminations for all MGCP and H.248 end points
    • Expert  technical knowledge of BSS/NSS protocols including SS7 MAP/ISUP, SIGTRAN, SCTP BICC,M3UA, M2UA, , BSSAP, SCCP
    • Conversant with supplementary service delivery platforms (SDP, STP, HLR, SMSC, IVR etc. and their performance criteria. Knowledge of interworking of the  various network nodes and services platform
    • Ability to perform protocol analysis for CAP messages including CAP3
    • Excellent knowledge of TDM, IP/MPLS/Ethernet interfaces
    • Understanding and practicability  of relevant GSMA practices dealing with Global Roaming Quality [ PRD IR-21, IR-81, IR-42]

    Training:
    • Analytical, statistical and Presentation skills
    • Vendor and experts management

    Minimum qualification    
    BEng, BSc, BTech or HND

    go to method of application »

    PS Core & IP/MPLS Performance - Manager

     

    Job description    
    • Provide  Network Performance report to ensure visibility to network performance,
    • Escalation and follow up on the Core PS and IP/MPLS domains exception to drive restoration of service
    • Carry out capacity monitoring/reporting of IP Network, (MPLS, Switches, Routers, and security devices – Firewalls, IPS etc.),  PS Core Network Elements; (SGSN, GGSN, SASN, SAPC, etc. ) multimedia and Internet services platforms and interfaces (WAP Gateway, DNS, AAA/radius, internet upstream capacity) ensuring capacity constraints are avoided  and available capacity efficiently distributed
    • Perform usage trend analysis for PS and IP network elements and connecting interfaces and  use this to  provide a guide to capacity forecasting  and planning
    • Analysis of trend of mobility and session management reports for performance anomalies/exceptions; escalate to responsible teams and make recommendation for optimal performance.
    • Coordinate routine parameter audit and consistency checks on PS Core nodes (including  QoS and PCRF application audit) to ensure consistent parameter setting to ensure improved network quality
    • Monitor PS Core and IP/MPLS Network Elements with the aim of identifying poor performance and escalating/follow up with responsible stakeholders to improve performance and give customers desired experience.
    • Coordinate KPI improvement recommendations to ensure timely intervention in the case of perceived degradation on PS Core and IP/MPLS Nodes performance.
    • Monitoring the Data network traffic and observe various trends to detect any potential bottlenecks in advance and engage relevant departments to facilitate its avoidance
    • Ensure provision of regular performance report to Management
    • Collate and analyze performance data against defined parameters and ensure proper monitoring of performance through data gathering and statistical reports.
    • Ensure tests and procedures are carried out, evaluated and properly understood and ensure product modifications are investigated.
    • Audit KPI definition and formula across the  technologies
    • Analyze the performance KPI and Utilization evolutions,  and make recommendation for improvement and efficient use
    • Provide an internal Network Quality and Audit function allowing independent and objective performance analysis of the network and its impact on the business including commercial promotion/activity  impact analysis
    • Identify changes to performance framework as a result of  new technology, design or processes, understand  implication of such changes and  ensure alignment with performance strategy by incorporating new KPIs to deliver optimal customer experience
    • Monitor network implementations and changes pre /post implementation ensuring minimal disruption to service performance, availability and quality
    • Monitor and benchmarks network KPIs driving optimum performance in the PS core and IP networks
    • Multi - technologies – 2G, 3G, LTE etc.
    • Multi  - vendor – Huawei, Ericsson, ZTE
    • Multi services – Data, Voice,  VAS
    • Service and technology convergence- Voice data, VOIP, EPC etc.
    • MS environment
    • Multi-layer  Analysis of Performance
    • Technology evolution path for GSM– 2.5G/3G (GPRS, UMTS)
    • Value Added Services and time to  market
    • Maintain highest standards of network performance and quality as business transitions to  Managed Services in both the rollout & operational environments
    • Multi-layer  Analysis of network Performance & Quality
    • Liaise consistently with network group stakeholders to maintain acceptable levels of network/service performance, availability and quality
    • Definition of  local, regional and industry specific measurement indices/ metric in collaboration with relevant stakeholders in network Group
    • Accurate reporting of network KPIs to both internal (NWG, CS,CR etc.) and external stakeholders (Regulators)
    • Liaise with other network department (operations, Planning and implementation)
    • Manage and maintain collaborative relationships with internal stakeholders

    Job condition    
    • Normal MTNN working conditions
    • May be required to work extended hours
    • International and National travel

    Experience:
    8 years’ experience which includes:
    • 5 years’ work experience in IP/PS core preferably in a mobile company
    • 3 years’ experience in Performance/quality assurance/planning of Core PS and/IP transport
    • Sound knowledge of IP protocols and PS core for telecom grade service
    • 2 years managerial/Supervisorial  Experience

    Training:
    • PS Core Architecture and planning
    • IP/MPLS training and/or certification
    • IP Signaling
    • Network performance and statistics
    • Vendor and experts management

    Minimum qualification    
    BEng, BSc, BTech or HND

    go to method of application »

    Trade Marketing Officer

     

    Job description    
    • Build relationship between lower and upper levels (i.e. between Authorize distributors and Retailers), Support Trade partners by linking Retailers to Trade Partners’ Point of Presence (PoP)
    • Ensure call cycle time of 20 visit a day per territory or as business requires
    • Identify, classify and support all players in channels of distribution and ensure  weekly / monthly database update
    • Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
    • Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up and provide weekly / monthly report
    • Resolve all issues/queries with regards to activations, products and promotions
    • Direct all channel participants to MTN identified growth area within your territory
    • Establish consistent channel standards including branding as per channel recommendation.
    • Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
    • Support all identified outlets with 100% merchandizing as appropriate and defined.
    • Manage stock in channel and provide appropriate reports as follows;
    o Direct outlets with stock challenges to identified Trade Partners to ensure there is no stock out within assigned territories
    o Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
    o Advice RSMs if there is need for focussed activity in territory to help move stock – As appropriate
    o Provide training on site to Increase product knowledge
    o Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
    o Follow up with product availability at Trade partners’ Point of presence  and provide weekly / monthly report
    o Ensure all visited outlets give info on where, when, price etc of products and provide weekly report
    o Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
    o Target 65% space within each outlet (Trade marketing team will measure)
    o Support all identified outlets with 100% merchandizing as appropriate and defined.
    o Ensure 100% POS Distribution to all channels of distribution within 14 days of release
    o Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
    o Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
    o Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
    o Confirm  that  sub dealers and dealer branches are contacted and stock receipt / movement verified  - Produce weekly report
    o Ensure areas in your territory without adequate TP point of presence is filled by encouraging TP to open up points
    • Provide Informal training in shops on products, services and promotions being run by marketing, channel or region and on the spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
    • Manage events and promos and perform post-promo evaluation
    • Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory

    Job condition    
    • Tool of trade vehicle provided
    • May be required to work extended hours / weekends
    • Work is carried out mostly in the field
    • A valid drivers license (Extensive local travel)   

    Experience:
    Post NYSC working experience which includes:
    • 1 year  Sales & Marketing experience in a fast moving consumer goods (FCMG) environment

    Training:
    • Basic GSM
    • Basic Telecommunication Fundamentals
    • Merchandising Training
    •  Selling
    • In-depth Handset training
    • Customer care
    • Coaching for results

    Minimum qualification   
    BA, BEd, BSc, BTech, HND or BArch

    go to method of application »

    Trade Marketing Officer x 4 (North, East & West Regions)

     

    Job description    
    • Build relationship between lower and upper levels (i.e. between Authorize distributors and Retailers), Support Trade partners by linking Retailers to Trade Partners’ Point of Presence (PoP)
    • Ensure call cycle time of 20 visit a day per territory or as business requires
    • Identify, classify and support all players in channels of distribution and ensure  weekly / monthly database update
    • Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
    • Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up and provide weekly / monthly report
    • Resolve all issues/queries with regards to activations, products and promotions
    • Direct all channel participants to MTN identified growth area within your territory
    • Establish consistent channel standards including branding as per channel recommendation.
    • Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
    • Support all identified outlets with 100% merchandizing as appropriate and defined.
    • Manage stock in channel and provide appropriate reports as follows;
    o Direct outlets with stock challenges to identified Trade Partners to ensure there is no stock out within assigned territories
    o Obtain and record info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) and report weekly / monthly.
    o Advice RSMs if there is need for focussed activity in territory to help move stock – As appropriate
    o Provide training on site to Increase product knowledge
    o Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
    o Follow up with product availability at Trade partners’ Point of presence  and provide weekly / monthly report
    o Ensure all visited outlets give info on where, when, price etc of products and provide weekly report
    o Query all products in channel older than 30 days from date of purchase and make report to the business on all such stock weekly
    o Target 65% space within each outlet (Trade marketing team will measure)
    o Support all identified outlets with 100% merchandizing as appropriate and defined.
    o Ensure 100% POS Distribution to all channels of distribution within 14 days of release
    o Ensure 100% replacement of expired, damaged or obsolete materials within territory and 100% removal of obsolete materials and messages
    o Obtain info on stocking from ALL visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
    o Ensure collaboration between sub subs, retailers etc to TPs and help nurture the relationship and increase RRP
    o Confirm  that  sub dealers and dealer branches are contacted and stock receipt / movement verified  - Produce weekly report
    o Ensure areas in your territory without adequate TP point of presence is filled by encouraging TP to open up points
    • Provide Informal training in shops on products, services and promotions being run by marketing, channel or region and on the spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
    • Manage events and promos and perform post-promo evaluation
    • Provide weekly/monthly sales activity report, market intelligence report and initial report to Field Service Engineers on state of network in territory

    Job condition    
    • Tool of trade vehicle provided
    • May be required to work extended hours / weekends
    • Work is carried out mostly in the field
    • A valid drivers license (Extensive local travel)   

    Experience:
    Post NYSC working experience which includes:
    • 1 year  Sales & Marketing experience in a fast moving consumer goods (FCMG) environment

    Training:
    • Basic GSM
    • Basic Telecommunication Fundamentals
    • Merchandising Training
    •  Selling
    • In-depth Handset training
    • Customer care
    • Coaching for results

    Minimum qualification   
    BA, BEd, BSc, BTech, HND or BArch

    Method of Application

    Interested and suitably qualified candidates should click here to apply online.

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