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  • Graduate Customer Care Job at Washist Nigeria

  • Posted on: 14 July, 2015 Deadline: 27 July, 2015
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    Washist provides an affordable and convenient service that alleviates the chore of laundry. Currently operating at Yaba in Lagos, we are recruiting for candidates to join our team and support our rapid growth

    Customer Experience Officer


    Job Description

    • You will report to the VP of Operations.
    • You will manage the day-to-day Pick up and Delivery of Customers Laundry
    • You will manage the day-to-day stream of emails, phone calls, text messages, or anything that comes your way while troubleshooting and maintaining happiness across the board. We are looking someone who first and foremost love solving other people's problems.
    • You must also have strong written and oral communication skills, a team first attitude and a desire to grow with the company.

    Job Responsibilities

    • Manage scheduling of pickup and drop-off of laundry
    • Respond to inbound calls, texts and emails from customers, vendors etc
    • Go above and beyond to ensure satisfaction and delight for customers
    • Work with team to improve product and customer experience
    • Be a passionate Washist representative


    • Bachelor's degree - 1+ year(s) of related experience is a plus
    • Must posses a valid drivers licence
    • Must be able to drive a manual vehicle
    • Knowledge of the roads and areas on the Island

    Compensation and Benefits
    Compensation will be attractive salary and an invaluable experience at an exciting and innovative new company.

    Method of Application

    Interested and qualified candidates should send their CV's and covering letter to: with the role as subject of the mail.

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