Cummins a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins employs approximately 46,000 people worldwide and serves customers in approximately 190 countries and territories through a network of more than 600 company-owned and independent distributor locations and approximately 6,500 dealer locations. Cummins earned $1.66 billion on sales of $17.3 billion in 2012.
Supervises employees who install, service, and repair equipment and machinery in the workshop. Supervises Shop Service Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality, and provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth. Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed. Manages service logistics including use of materials, equipment, and employees; ensures that workshop equipment is in proper working order and that needed tools are available to Service Technicians. Reviews quotes developed by Service Writers/Advisors for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes to Service Writer/Advisor. Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals. Monitors the status of open repairs with workshop technicians; addresses issues that impact completion of the repair plan in the time quoted to customers. Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
Education, Licenses, Certifications
Technical trade school degree or equivalent education, or equivalent experience required.
Intermediate level of relevant work experience, including team leadership experience, required.
Primary Location: Nigeria-Lagos-Lagos-Island-Nigeria, Lagos, PGBU
Job Type: Experienced - Professional / Office
Recruitment Job Type Professional - Experienced
Job Posting: May 16, 2015, 12:56:30 AM
Unposting Date: Ongoing
Req ID: 150001RI
Interested and suitably qualified candidates should click here to apply online.