Jobs at Growth in Value Alliance (GV Alliance) Partners

Job Summary
Manage technical operations and projects for the deployment and delivery of VAS products and services
Responsible for the provision of reliable IT infrastructure to guarantee high output levels from all teams.

Job Description, Role and Responsibilities

Operations and Management:
1.    Develop a robust IT strategy based on the Company’s goals and business needs.
2.    Manage deployment, monitoring, maintenance, development, upgrade and support of all VAS and IT systems with scalable options for future expansions.
3.    Deploy new products and services on the VAS platform based on the service description, flow and business rules.
4.    Liaise with the operational and marketing teams on scoping, design, customization and commissioning of solutions based on customer requirements.
5.    Responsible for the integration of VAS platforms with MNOs including SMSC, SMS Gateway, MMSC, USSDC, MSC, SDP, OTA, Billing etc.
6.    Ensure 99.999% availability of VAS and IT services and platforms.
7.    Develop test cases and carry out acceptance tests for newly deployed Vas platforms and solutions.
8.    Have a full understanding of VAS protocols including SMPP, USSDI&II, MM7, HTTP, SS7, M3UA, Sigtran, diameter, Web service, IP and others (SNMP).
9.    Deploy and integrate the Company’s products/services in the client’s environment.
10.    Develop tender specifications, technical and commercial evaluation (requirements gathering, RFQ issuance, vendor evaluation, procurement) and implementation.
11.    Build strong relationships with clients’ technical teams and facilitate client workshops and meetings.
12.    Design and deploy technical processes and policies to guarantee shorter response/resolution time and high performance standards.
13.    Perform readiness tests on newly implemented VAS systems and products to validate features, capacity and functions.
14.    Maintain a trouble ticketing process for complaints resolution.
15.    Keep abreast of new developments and technology trends in VAS, telecommunication and networking.
16.    Maintain the change management process for all deployments, enhancements, upgrades and modifications to the products and platforms.
17.    Develop and maintain all technical documentation including network architecture, interconnectivity, IP infrastructure, redundancy etc.
18.    Design and implement a data protection plan to include security, backup and restore of all forms of data across all systems.
19.    Manage the company’s IT infrastructure: email services, internet access, Antivirus etc.
20.    Develop desktop, mobile and web applications, scripts for automated operational activities, etc.
Management and Reporting
21.    Attend customer meetings with other teams to collate requirements and provide clarifications, where required.
22.    Assist in responses to request for proposals, request for quotation, bids etc.
23.    Generate periodic reports including daily, weekly, monthly, quarterly performance reports, activity reports, service adoption, revenue, capacity, network, etc.
24.    Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
25.    Perform other assigned duties as delegated by management from time to time.

Qualifications and Education Requirements
•    Minimum of 5 years working experience in technical within the VAS, Telecommunication or ICT industry
•    Minimum of 2 years in a supervisory/managerial level.
•    Completed NYSC
•    Certificate Management Programs (e.g. ITIL) [optional]
•    Post Graduate degree, MA/MBA/MSc [optional]

Preferred Skills
•    Operating system environments: Linux/UNIX and Windows Operating systems administration and management.
•    Servers and Data Backup
•    Databases: Database Administration
•    Networking
•    Programming:
•    Proficiency in Service Management
•    Business Intelligence
•    Project Management
•    Documentation
•    Research and Writing
•    Use of CRM
•    Use of Microsoft Office suite
•    Interpersonal skills
•    Resource Management
•    Attention to detail
•    Excellent Communication skills
•    Personal Characteristics
•    A self-starter with high attention to detail
•    Great team work and collaborative spirit
•    Proven ability to make an impact internally and externally
•    Analytical minded
•    Ability to engage and drive others to deliver targets • Exhibit high energy levels and drive
•    Ability to easily adapt to changing work environment.

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Job Summary
• Develops and manages the Value Added Services portfolio based on market requirements and the company’s technology capabilities.
• Responsible for achieving financial and product performance targets by implementing effective content and campaign management strategies. Job Description

Role and Responsibilities Product Management:
1.    Develop and implement a robust product strategy in line with the vision of the company, market trends, customer requirements and new technologies.
2.    Have an in-depth understanding of VAS products and channels including SMS, USSD, MMS, IVR, Data, Mobile Web, Mobile WAP, Mobile Apps, On-device, STK etc.
3.    Develop and launch new revenue streams by leveraging technology, content management and business intelligence.
4.    Design and launch new products and enhancements through research on market trends and competitors.
5.    Translate customer and partner requirements into documents easily understood by the technical team for implementation and provide input in customer presentations and technical workshops.
6.    Collate and prepare documentation for all new products and services prior to launch including market survey, product proposition, service description, product change log, agreement, reconciliation template, pricing, business case, test cases and result, approval, FAQs, launch plan etc.
7.    Ensure the business development team and the rest of the organization are regularly trained on current products, planned products and their capabilities.
8.    Manage product and customer life cycle processes.
9.    Develop and implement a Go-to-Market strategy for all product and services.
10.    Achieve financial targets and service penetration by running campaigns and promotions using available campaign tools, features and alternate channels.
11.    Analyze customer data, behavior and needs to draw relevant insights for the development of compelling VAS propositions across segments.
12.    Plan and maintain a campaign calendar for existing and new products and services.
13.    Develop and implement a content strategy to create and source for quality content based on market trends and consumer appetite.
14.    Manage the entire process for content formatting, uploading and delivery across all platforms utilized.
15.    Manage accurate and up-to-date records of all company and third-party content managed.
16.    Develop and maintain a strong relationship with content owners and aggregators.
17.    Develop and Improve business processes and polices in line with Company’s vision for better operational management, reporting, communication and organizational planning.
18.     Design and improve quality management processes and their deployment; testing and monitoring of new and existing VAS services.
19.    Attend customer meetings with the business development team to collate requirements and provide clarifications, where required.
20.    Assist in responses to request for proposals, request for quotation, bids etc.
21.     Routinely monitor progress against targets and provide performance data including quarterly, half year, annual reports etc to executive management.
22.    Coordinate account reconciliation for Clients and MNOs and payouts to Content providers/owners.
23.     Enforce control on receivables and expenses to ensure that the budgeted cash flows and targets for each project are met.
24.    Ensure internal collaboration and communication with other functional teams to meet customer needs and operational efficiency within the Company.
25.    Perform other assigned duties as delegated by management from time to time.

Qualifications and Education Requirements
1.    Minimum of 5 years working experience in operations, product development, project management or marketing within the VAS, Telecommunication or ICT industry.
2.    Minimum of 2 years in a supervisory/managerial level.
3.    Completed NYSC.
4.    Certificate Management Programs (e.g. Project Management, Product Management, Marketing) [optional].
5.    Post Graduate degree, MA/MBA/MSc [optional]

Preferred Skills
1.    Ability to translate complex technical specifications into clear user and commercial benefits and vice versa.
2.    Business Intelligence
3.    Project Management.
4.    Product Development and Management.
5.    Project Phoenix Prepared by LCF Global Partners Limited 2015 3.
6.    Business Process Management.
7.    Content Development.
8.    Documentation.
9.    Marketing and Campaign Management.
10.    Public Speaking and presentation skills.
11.    Research and Writing.
12.    Use of CRM.
13.    Use of Microsoft Office suite.
14.    Interpersonal skills.
15.    Resource Management.
16.    Attention to detail.
17.    Excellent Communication skills.
18.    Personal Characteristics.
19.    A self-starter with high attention to detail.
20.    Great team work and collaborative spirit.
21.    Proven ability to make an impact internally and externally.
22.    Analytical minded.
23.    Ability to engage and drive others to deliver targets.
24.    Exhibit high energy levels and drive.
25.    Ability to easily adapt to changing work environment.
26.    Exhibit Professionalism at all times

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Job Description

The Application Developer role is a technology focused role intended to provide software development and analysis services to the company. The role sits within the Market Operations & Technology (MOT) division and under the Technology Services Department specifically. The role would suit someone with proven experience building production, commercial-quality web based applications (in C# 3.0 and above) that also has proven in depth SQL-Server development experience. Applicants must be comfortable with advanced SQL syntax, SQL Server Business Intelligence development and SQL Server (additional experience with Oracle is highly desirable). The job holder needs to be flexible and open to new ideas or change with the passion and drive to excel in their career. The job holder must be self-directed, organized, and extremely attentive to details. The job holder must recognize the value of agile, iterative development processes, SDLC and have strong OOD and OOA skills.

Responsibilities

The Application Developer will be expected to have aptitudes, skills, knowledge and experience on the following areas:

•    Demonstrable analytical skills with regard to specifying and detailing business processes and requirements
•    Delivery experience with .NET framework, including C#, ADO.NET, LINQ and ASP.NET•    Extensive experience with SQL Server (2005/2008/2012)
•    Experience with SQL data business intelligence (OLAP, etc…) preferred
•    Advanced knowledge and experience in HTML and DHTML, JavaScript, CSS
•    Practical experience in Agile development methodologies
•    Ability to work both in a collaborative team environment and independently.
•    Proficient verbal and written communication skills.
•    Experience with implementation and testing of DB backups, restores and recovery models.
•    Database server deployment design, processes, and day-to-day operations, including monitoring and Performance Tuning and Optimization (PTO) using native monitoring and troubleshooting tools.
•    Formulation, management and execution of data test strategies, plans and delivery commitments in concert with business and project management efforts.
•    Mobile and web service development experience
•    Experience with ticketing systems (e.g.; JIRA, Bugzilla) and managed workflows
•    Experience with SharePoint 2010 and above preferred
•    Strong familiarity with source control systems (e.g. Team Suite)

Problem Solving

The Application Developer will often be challenged with new problems to which they will need to rely on strong problem solving skills to resolve:
•    The ability to accurately identify the cause of a system/application malfunction, interpret that to management and their colleagues, document and propose resolutions
•    Fully understand structured methodologies (e.g. Agile) for using programming code to solve business problems
•    Ensure all changes and implementations are well tested and managed in a controlled manner with full rollback plans
•    Correctly identify when assistance is required and request it accordingly
•    Collaborate with the wider team in matters where their support is required

People Management and Development

The post holder will need to show evidence of the following

•    The ability to work well within a team and as part of a larger overall technology team
•    They should display strong collaborative characteristics

Job Specification

•    Bachelor’s Degree (B.S./B.A.), Computer Science or similar
•    3+ years of application and web application development experience (using the .Net Framework 3.0 and above)
•    Other fields of study are acceptable when combined with strong background or work experience within the financial sector

KPI’s

•    95% on-time delivery of projects/tasks
•    97% uptime on all supported tier-1 applications
•    100% assurance that all code for deployed applications is written to industry standard employing best practice code patterns at all junctions
•    80% automated test code coverage on all production deployed code
•    Suggest and assist in proposals, business cases and designs of services aimed improving process automation firm wide
•    Implement 100% of projects in line with SDLC principles
•    Ensure full user and technical documentation of all systems in production
•    Ensure all code that the application developer is responsible for is delivered with complete and detailed documentation
•    Ensure security is built into all organizational processes and development work
•    Ensure working and up to date disaster recovery versions exist for all production deployed modules
•    Display strong collaborative characteristics and work with wider division and company to reach stated divisional and departmental goals.