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  • Job Opportunity at Chips, Bits & Bytes Limited

  • Posted on: 8 July, 2015 Deadline: Not Specified
  • View Jobs in ICT / Telecommunication View All Jobs at Chips Bits & Bytes Limited (CBBL)
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  • Chips Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology and Power Solution (Solar and Inverter).

    We are recruiting to fill the position below;

    Client Services Officer


    Main Job Tasks and Responsibilities

    •   Prepare letters and documents
    •   Receive and sort mail and deliveries
    •   Maintain appointment diary either manually or electronically
    •   Organize meetings
    •   Tidy and maintain the reception area
    •   Should be very much familiar with MS Office and Internet.
    •   Deal directly with customers either by telephone, electronically or face to face
    •   Respond promptly to customer inquiries
    •   Handle and resolve customer complaints
    •   Obtain and evaluate all relevant information to handle product and service inquiries
    •   Provide pricing and delivery information
    •   Process orders, forms, applications and requests
    •   Organize workflow to meet customer timeframes
    •   Direct requests and unresolved issues to the designated resource
    •   Manage customers' accounts
    •   Keep records of customer interactions and transactions
    •   Record details of inquiries, comments and complaints
    •   Record details of actions taken
    •   Prepare and distribute customer activity reports
    •   Maintain customer databases
    •   Follow up on customer interactions
    •   Provide feedback on the efficiency of the customer service process

    Education and Experience

    •   B.Sc. or HND in relevant discipline
    •   2 - 3 years minimum experience in related field is required
    •   Must be a FEMALE
    •   Knowledge of customer service principles and practices
    •   Knowledge of relevant computer applications
    •   knowledge of computers and relevant software applications
    •   Knowledge of administrative and clerical procedures
    •   Product knowledge

    Key Competencies

    •   Interpersonal skills
    •  Communication skills - verbal and written
    •   Listening skills
    •   Problem analysis and problem-solving
    •   Attention to detail and accuracy
    •   Customer service orientation
    •   Adaptability
    •   Initiative
    •   Stress tolerance

    Method of Application

    Interested and qualified candidates should send their CVs to:  

    Only successful applicants will be contacted.

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